Utility Warehouse

Utility Warehouse (UW) is an award-winning multi-service provider based in the UK, offering a range of essential household services including energy, broadband, mobile, and home insurance. They distinguish themselves by bundling these services together into one convenient package, allowing customers to manage all their bills with a single account and password. Their unique word-of-mouth model, powered by a network of over 65,000 self-employed UW Partners, contributes to the company's success. These partners earn a commission by referring new customers to UW, and they benefit from dedicated training, ongoing support, and access to major events.

UW has a strong commitment to environmental sustainability and social responsibility, evidenced by their UW Foundation. They actively support charitable initiatives, environmental programs, and local community projects. Their dedication to helping customers save money, combined with their social and environmental initiatives, makes Utility Warehouse a unique and ethical choice for consumers seeking to simplify their household bills.

Utility Warehouse offers flexible working arrangements for their employees, particularly in their Customer Experience and Core Functions teams. While some positions require in-person work at their London offices, many roles offer remote working options. The company embraces flexibility and aims to provide a work environment that caters to individual needs, including supporting parents returning to work and offering part-time opportunities.

Utility Warehouse offers a comprehensive suite of employee benefits, including flexible work arrangements, generous maternity pay, and support for mental health and menopause. They provide a strong focus on employee development with online learning platforms, mentoring programs, and support for returning mothers. Additionally, they have a commitment to social responsibility, demonstrated through their "Feet on the Street" program, which matches employee fundraising for local causes.

Utility Warehouse's mission is to help people save time and money on their household bills by offering a unique multi-service model that bundles essential home services like energy, broadband, mobile, and insurance into one easy-to-manage bill. They aim to simplify the process of managing these services, eliminating the need for multiple accounts, passwords, and bills. Through their word-of-mouth model, they empower customers to become UW Partners and earn a second income by recommending UW to their friends and family. Their commitment to social responsibility is reflected in their environmental initiatives, like planting a tree for every new customer, and their support of disadvantaged communities.

Utility Warehouse cultivates a culture built on simplicity, transparency, and a strong sense of community. They prioritize a customer-centric approach, empowering employees to provide exceptional service and build relationships with customers. Their emphasis on innovation and growth is reflected in their commitment to supporting their diverse workforce, fostering a collaborative environment, and encouraging personal and professional development.

Utility Warehouse (UW) is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered. They actively encourage and support women in leadership roles, and have been endorsed by organizations like Work180 and Women in Utilities Network (WUN) for their commitment to diversity and inclusion. UW also offers free mentoring to women employees, and has implemented gender decoding in job advertisements to attract a wider range of applicants. They are committed to supporting mothers returning to work, offering flexibility, part-time options, and enhanced maternity pay. Additionally, UW engages in regular discussions about mental health and menopause, and provides support through their online learning platform, Spark.