The Work Index by Flexa

UrbanPiper

UrbanPiper is a leading SaaS platform that provides restaurants with a suite of tools to manage their online ordering, delivery, and in-store operations.

6.4

/10

Transparency ranking

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Description

UrbanPiper is a global SaaS platform dedicated to empowering restaurants and food businesses. Their suite of products, including Hub, Meraki, and Prime POS, aims to streamline operations, increase efficiency, and boost profitability for their clients. They offer a range of services including order management, menu management, stock management, detailed reporting, marketing automation, and seamless integration with multiple online delivery platforms.

UrbanPiper boasts a strong track record of success, working with over 35,000 restaurants worldwide and processing millions of orders each month. Their commitment to innovation and customer satisfaction has earned them the trust of restaurants of all sizes, from small independent establishments to large restaurant chains. They have offices in Bangalore, Dubai, Riyadh, and London, demonstrating their dedication to expanding their reach and serving the global food industry.

Mission

UrbanPiper's mission is to empower restaurants to succeed in the digital age by providing them with the essential tools to manage their online orders, build their brand, and drive growth. They offer a suite of products and services, including Hub, Prime, and Meraki, designed to help restaurants streamline operations, reduce costs, and improve customer experience across various online delivery platforms. UrbanPiper’s approach is to simplify complex restaurant processes by offering user-friendly, intuitive technology solutions and personalized support.

Automation
Data-driven
Disruptor
Soonicorn

Culture

UrbanPiper fosters a culture that prioritizes fearless self-expression, mutual respect, and a strong sense of ownership. The company values employees who are proactive, take initiative, and are willing to speak their minds, while maintaining a supportive and collaborative environment where disagreements are welcome but disrespect is not tolerated. This approach aims to empower employees to perform at their best and create a healthy and happy workspace where everyone feels valued and appreciated.

Agile and dynamic
Collaborative
Entrepreneurial
Fast-paced
People-first
Progressive
Supportive

DE&I

UrbanPiper fosters a diverse, equitable, and inclusive workplace by valuing fearlessness, respect, care, ownership, and appreciation among its employees. They empower all team members to be fearless in expressing their opinions and promoting change, while ensuring everyone is treated with respect and valuing the unique contributions of each individual. By prioritizing care, they cultivate a supportive environment where team members feel comfortable seeking mentorship and taking ownership of their projects. Appreciation for the impact of team members is woven into the company culture, with good work earning recognition from both colleagues and superiors.

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