Upscope Co-browsing

Upscope Co-browsing is a company that provides a screen sharing solution for customer support, sales, and onboarding teams. Their technology, called HelloScreen, allows agents to see and interact with the customer's screen in real-time, without the need for downloads or installations. This enables agents to provide more efficient and personalized support, guiding customers through complex processes or product demos. Upscope boasts a range of integrations with popular customer support and sales platforms, making it easy to incorporate into existing workflows.

Upscope positions itself as a secure and user-friendly solution, particularly for businesses that handle sensitive data. It emphasizes its HIPAA and GDPR compliance, and its emphasis on data privacy and security is highlighted in its website content. Upscope is used by companies of all sizes, from startups to large enterprises, to improve customer experience and streamline their support and sales processes.

Upscope offers a flexible working environment with options for remote work. The company has employees based in both London and Miami, highlighting their commitment to a dispersed workforce. While specific details about work-from-home policies or flexible hours aren't explicitly mentioned, the geographic spread of their team suggests an openness to remote work arrangements.

Upscope does not explicitly mention employee benefits on their website.

Upscope's mission is to simplify communication for businesses with complex products and services, by providing an intuitive and secure screen sharing solution for customer-facing teams. Their co-browsing technology allows support, sales, and onboarding teams to see what their customers see in real-time, fostering better communication and understanding. By making complex interactions easier, Upscope aims to enhance customer experiences, boost sales conversions, and improve operational efficiency for businesses of all sizes.

Upscope fosters a collaborative and results-oriented culture. They emphasize the importance of building products that are enjoyable to use and deliver tangible impact. Their diverse team of talented individuals based in London and Miami share a passion for creating solutions that simplify complex tasks, making a positive difference in the way businesses communicate with their customers.