Unthread

Unthread is a customer support platform built for Slack. It helps businesses scale their support operations by automatically tracking conversations, prioritizing tickets, and assigning them to the right team members. Unthread leverages AI to generate responses, categorize requests, and even suggest answers to support reps.

Beyond Slack, Unthread integrates with a variety of tools, including task managers, CRMs, helpdesks, and knowledge bases. This allows businesses to manage their entire customer support workflow from a single platform. Unthread is committed to data security and privacy, adhering to SOC2 Type 2 compliance and providing encryption at rest and in transit.

Unthread offers a competitive benefits package, including comprehensive health insurance, dental and vision coverage, and a generous paid time off policy. The company also provides access to a 401(k) plan with a company match, as well as employee stock options. Additionally, Unthread offers a number of perks designed to improve employee wellbeing, such as a flexible work schedule, a focus on employee development, and regular team outings and social events.

Unthread's mission is to make conversational support scalable and enjoyable. They offer a platform that integrates with tools like Slack, Microsoft Teams, and email to manage customer conversations, automate responses, and prioritize tickets. This approach aims to provide a seamless and efficient support experience for both businesses and their customers.

Unthread promotes a culture of collaboration, efficiency, and innovation, emphasizing the use of technology to empower support teams and improve customer experience. They value transparency and open communication, evident in their focus on shared channels and open communication within Slack. The company also demonstrates a commitment to continuous improvement, with frequent product updates and active engagement with customer feedback.