ujet.cx

UJET is a leading provider of AI-powered cloud contact center solutions, transforming traditional contact center operations with a modern, mobile-first approach. They offer a unified platform that combines Contact Center as a Service (CCaaS) with Workforce Management (WFM) to empower organizations of all sizes to deliver exceptional customer experiences. Their solutions leverage AI across every aspect of the customer journey, from intelligent self-service and seamless omnichannel transitions to personalized interactions at scale and agent-assisted workflows.

UJET’s platform is designed to be flexible and adaptable, integrating with leading CRM platforms such as Salesforce, Zendesk, and Kustomer, and offering customizable virtual agents, smart routing, and advanced reporting. UJET also emphasizes security and compliance, prioritizes data privacy, and offers strong security certifications. Their mission is to create a world where AI and people work together to make every customer experience effortless, intelligent, and personal.

UJET offers a flexible work environment, embracing the remote and hybrid work model. This means that employees can work from home or in the field, using the company's mobile app to seamlessly connect with customers. UJET's platform empowers agents to work from anywhere, anytime, as needed, fostering a flexible and distributed workforce.

UJET's mission is to create a world where AI and humans work together seamlessly to provide effortless, intelligent, and personalized customer experiences. They achieve this through their industry-leading, AI-powered cloud platform, which transforms contact centers, enabling exceptional customer experiences and driving business growth.

UJET promotes a customer-centric culture that values innovation, security, and user-friendliness. They emphasize the importance of building strong relationships with both customers and partners, viewing them as extensions of their team. Their commitment to ethical AI practices and data security, combined with a focus on creating intuitive and efficient solutions, underscores their dedication to fostering a positive and collaborative work environment.

UJET is committed to fostering a diverse, equitable, and inclusive workplace, believing that a wide range of perspectives and backgrounds contribute to innovation and success. This commitment is reflected in their emphasis on recruiting and retaining a diverse team, promoting a culture of respect and belonging, and providing equal opportunities for all employees. They actively seek out and partner with underrepresented groups, and work to ensure that all employees feel valued and empowered to contribute their unique talents.