Tymely

Tymely is an AI-powered customer service platform that helps eCommerce businesses provide exceptional customer service at scale. Their AI agent boasts 99.5% accuracy, 70% cost savings, and 80% ticket coverage, making it indistinguishable from human representatives. Tymely integrates seamlessly with all major systems and handles complex inquiries that traditional chatbots struggle with, including returns, exchanges, order cancellations, and applying coupons. Their white-glove service includes building, maintaining, and testing all workflows so clients can focus on their business.

Tymely has garnered significant media attention for their innovative approach to customer service. They have been featured in prominent publications like The Innovation Village, The Italian magazine for shoe retail and wholesale professionals, and have raised $7 million in funding. Their commitment to data privacy and security is evidenced by their adherence to strict standards including SoC2, ISO27001, GDPR, HIPAA, and more.

Tymely offers flexible working hours, with the Sales Development Representative role being advertised as an 80% position. This suggests that employees can have some control over their work schedule, potentially allowing for a better work-life balance or accommodating personal needs.

Tymely offers a comprehensive benefits package to its employees, including a competitive equity package, flexible working hours, and opportunities for career growth and development.

Tymely is an AI-powered customer service platform designed to revolutionize the ecommerce industry by replacing human agents with AI. Their mission is to provide businesses with a high-quality, cost-effective solution that delivers exceptional customer service experiences, leading to increased customer satisfaction, reduced operational costs, and boosted revenue. They aim to achieve this through their AI agent, which boasts a 99.5% accuracy rate and can handle complex inquiries that traditional chatbots struggle with, providing a seamless and personalized experience for every customer.

Tymely promotes a fast-paced, collaborative, and innovative work environment. They emphasize data-driven decision making and prioritize building a high-quality product that will impact the everyday lives of their customers. They value a dedicated and humble team player with fast learning abilities and offer competitive equity packages.