The Work Index by Flexa

TSI - Transworld Systems Inc.

TSI is a leading technology-enabled business process outsourcing partner specializing in receivables management, customer care, back office support, and consumer loan servicing.

https://tsico.com/
4.6

/10

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Description

Transworld Systems Inc. (TSI) is a leading technology-enabled business process outsourcing (BPO) partner that specializes in receivables management, customer care, back office support, and consumer loan servicing. They prioritize exceptional customer service, building lasting relationships and maximizing receivables for their clients. TSI offers a comprehensive suite of services, including customer acquisition, accounts receivable management, and legal solutions, catering to various industries like healthcare, financial services, and government.

TSI prides itself on its global scale, with operations in the Philippines, India, and significant presence in the United States and its near-shore territories. They have a strong focus on compliance and data security, maintaining industry-leading standards. Additionally, TSI invests heavily in talent development, boasting an award-winning training program and fostering a culture of continuous learning and growth. Their dedication to employee development, coupled with their innovative approach, makes them a desirable employer.

Flexibility

TSI offers flexible work arrangements, including work-from-home opportunities for certain roles. While specific details regarding eligibility or policies aren't explicitly mentioned, the company's career pages highlight remote options for positions like "Remote Collector" and "FACS Application Senior Support Rep." This suggests that TSI is open to flexible arrangements, though the extent of this flexibility may vary depending on the position and location.

Benefits

TSI offers a comprehensive benefits package to its employees, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, paid time off, paid holidays, a 401(k) plan with a company match, and a variety of other benefits. TSI also provides a robust training and development program to help its employees grow their skills and advance their careers.

Mission

TSI is a leading technology-enabled BPO partner committed to providing exceptional customer service, cash flow management, loan servicing, and business process outsourcing solutions. Their mission is to empower their clients to achieve their performance and financial goals by anticipating their customer's needs and delivering exceptional services that exceed expectations.

Culture

TSI promotes a customer-first culture that values simplicity, empathy, transparency, honesty, partnership, and great service. This is reflected in their commitment to providing high-quality services that exceed expectations, their focus on employee development and training, and their efforts to create a collaborative and flexible work environment. Their core values emphasize treating employees and customers with care and respect, while fostering a sense of ownership and accountability among their team.

Collaborative
People-first
Supportive

DE&I

TSI is committed to building a diverse, equitable, and inclusive workplace. They emphasize the importance of their people as their brand, fostering a culture where employees feel valued and respected. The company prioritizes a collaborative and inclusive environment with a focus on honesty, transparency, and empathy in interactions. They strive to create a culture where everyone feels a sense of belonging and can contribute their unique talents and perspectives.

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