Trust Alliance Group

Trust Alliance Group is a UK-based organization dedicated to building, maintaining, and restoring trust between consumers and businesses. Formed in 2022, it brings together several businesses previously part of Ombudsman Services, including the Energy Ombudsman, Communications Ombudsman, Internet Commission, and POPLA. The Group aims to provide a range of products and services to address the evolving needs of both consumers and businesses in a rapidly changing digital landscape.

Trust Alliance Group is committed to a positive and healthy work environment for its employees, recognizing their contributions to building trust with stakeholders. The organization has been consistently acknowledged as a "Great Place to Work" for the past three years. Its focus on diversity, inclusion, and employee wellbeing is reflected in its various initiatives and benefits packages, aimed at creating an inclusive and supportive environment.

Trust Alliance Group offers a range of flexible working options to support a healthy work-life balance for its employees. The company provides opportunities for flexible working arrangements, including remote work and flexible hours, to meet the needs of individual employees. They have also designed their office space to include areas for collaboration, relaxation, and wellbeing to create a supportive and comfortable environment.

Trust Alliance Group offers a competitive benefits package to its employees, including private medical insurance, flexible group life assurance, a healthcare cash plan, dental insurance, free eye tests, critical illness cover, and an employee assistance program. In addition, the company provides a variety of wellbeing resources and programs to support mental, physical, and financial health, including on-site gym facilities, yoga classes, flu vaccine clinics, and access to a personal trainer, a legal service, and a debt advisor. The company also offers a generous office environment and facilities, including spaces for working, collaborating, taking time out, and relaxing.

Trust Alliance Group aims to build, maintain and restore trust between consumers and businesses. They provide a range of products and services to help consumers understand and confidently engage with companies, and they support businesses in improving their services and building trust with their customers. They are committed to independent and fair dispute resolution, striving to understand consumer behavior and helping suppliers improve service, change culture, and build confidence. Trust Alliance Group uses technology and data analysis to improve their services and reduce detriment, ensuring that consumers are protected and that businesses are empowered to thrive.

Trust Alliance Group promotes a culture of wellbeing, trust, and collaboration, where colleagues are encouraged to be their best selves and support each other. They strive for a positive work environment that encourages interaction and relationship building, both remotely and in person. The company values balance, courage, empathy, and openness, and actively works towards creating a diverse and inclusive workplace where everyone feels valued and respected.

Trust Alliance Group is committed to creating a diverse and inclusive workplace, reflecting its belief that the services it provides should be accessible to everyone. The company actively works to build an organization with a wide range of backgrounds, skills, perspectives, and personalities. This commitment is evidenced through their positive action initiatives, collaboration with stakeholders and partner organizations, and a focus on ensuring fair pay regardless of gender, race, sexuality, region, or other factors.