
TOPdesk
TOPdesk is a company that provides a service management platform designed to simplify IT service desk operations and improve customer service.
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Tell us what it's like to work at TOPdesk!Description
TOPdesk is a Dutch-based software company that provides service management solutions designed to help IT teams streamline their workflows and improve customer service. Their platform, known as TOPdesk, simplifies tasks like managing tickets, prioritizing requests, and providing self-service options. This helps IT teams optimize their workload, freeing them up to focus on more strategic initiatives.
Beyond its software, TOPdesk prides itself on its dedication to customer success. They offer a quick setup process with customizable templates and best practices, as well as expert guidance from their in-house team. This commitment to a personal approach, combined with their user-friendly software, has led to a thriving community of users and earned TOPdesk a strong reputation for delivering effective service management solutions.
Flexibility
TOPdesk provides a variety of work options for their employees, with a clear emphasis on flexible work arrangements. The company offers both remote work opportunities and a global presence with offices in 14 countries, providing flexibility for employees to choose a work location that fits their lifestyle. Additionally, their commitment to a "flat organizational culture" fosters autonomy and empowers employees to manage their work schedules and responsibilities.
Benefits
TOPdesk offers a comprehensive benefits package, including a flexible and open company culture that encourages employee growth and development. They provide a variety of training programs and support employees with dedicated in-house experts. The company has a strong focus on employee well-being and offers a positive and collaborative work environment.
Mission
TOPdesk is a company that aims to help organizations make their services better, simpler, and smarter through their IT service management platform. Their mission is to empower service teams to deliver consistently great services by providing a user-friendly platform that is quick to set up, easy to tweak, and backed by dedicated in-house experts. TOPdesk emphasizes a personal approach, providing guidance and support to ensure their clients achieve their goals, one step at a time.
Culture
TOPdesk promotes a culture focused on empowering employees to do their best work and make a positive impact. The company values collaboration, learning, and improvement, fostering an open and flat organizational structure that encourages employees to take initiative and drive positive change. This dedication to employee growth and development is reflected in their commitment to providing training and opportunities for professional development.
DE&I
TOPdesk's approach to diversity, equity and inclusion emphasizes building a culture where everyone can thrive, with a focus on providing opportunities for employees to learn and grow together. This is reflected in their open, flat organizational structure, which empowers employees to make an impact, contribute their unique perspectives, and feel valued for their contributions.
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