Toolstation

Toolstation is a British company that specializes in supplying tools, accessories, and building supplies to trade professionals, home improvers, and self-builders. Established in 2003, the company has grown rapidly and boasts over 550 stores nationwide, open 7 days a week. Toolstation emphasizes providing trade-quality products at competitive prices, with an emphasis on efficient operations and low costs. They offer a multi-channel approach to sales, allowing customers to shop online, in-store, or through their dedicated UK call center.

Toolstation provides various convenience options for customers, including Click & Collect for in-store pickup within 5 minutes and free next-business-day, Saturday, and Sunday deliveries. They also offer a Trade Account program with 5% daily discounts, credit terms, and online account management. Additionally, Toolstation has a loyalty program called the Toolstation Club that provides exclusive discounts and competitions to members. The company is committed to providing excellent customer service and has a dedicated team available to assist with queries about returns, repairs, and other matters.

Toolstation offers flexible work arrangements, including part-time and full-time roles, and varied working hours across their store network and head office. Their stores operate seven days a week with extended hours, providing opportunities for various schedules. They also offer full-time and part-time opportunities in their UK call center, allowing for remote work options. However, specific details regarding flexible work arrangements for each position are not provided.

Toolstation offers a range of employee benefits, including a 5% discount on all products, access to a trade credit account with up to 60 days of interest-free credit, and the option to add trusted employees to your account. They also provide a dedicated UK call centre and a user-friendly app for easy ordering and account management.

Toolstation aims to be the UK's leading supplier of tools, accessories, and building supplies for both trade professionals and DIY enthusiasts. Their mission is to provide a wide range of high-quality products at competitive prices, offering convenience through multiple channels including online, in-store, and via a call center. They strive for efficiency in their operations, keeping costs low and delivering reliable products to thousands of customers nationwide. Toolstation's dedication to customer satisfaction is evident in their 7-day-a-week store availability, quick Click & Collect service, and commitment to providing helpful advice and support.

Toolstation promotes a customer-centric culture, emphasizing efficiency and speed in order to provide a positive experience for trade professionals, DIY enthusiasts, and self-builders alike. The company's focus on low prices and everyday great value is coupled with convenient services like Click & Collect and next-day delivery, demonstrating their commitment to meeting customers' needs quickly and easily. Their friendly and helpful staff in both stores and call centers further contribute to the company's welcoming and accessible atmosphere.

Toolstation's approach to diversity, equity, and inclusion is not explicitly stated on their website. However, they are a member of the Travis Perkins Group, which has a published commitment to fostering a diverse and inclusive workforce. They promote opportunities for individuals from all backgrounds and aim to create a welcoming and supportive environment for all employees, regardless of gender, ethnicity, religion, sexual orientation, or disability.