Tidio

Tidio is a customer service automation platform that provides a comprehensive suite of tools for businesses of all sizes. They offer live chat, AI-powered chatbots, help desk software, and automation workflows to enhance customer experience and drive sales. Tidio is particularly focused on ecommerce businesses, offering deep integrations with popular platforms like Shopify and WordPress. Their mission is to make customer service frictionless for everyone, and they pride themselves on offering a user-friendly experience with a free-forever plan and affordable paid options.

Tidio stands out with its AI-powered chatbot, Lyro, which can handle up to 70% of customer inquiries, allowing human agents to focus on more complex issues. The company also offers automated sales flows that can trigger at key moments in the customer journey, like offering discounts or recommending products, boosting conversion rates. Tidio's multichannel communication feature allows businesses to manage all their communication channels, including email, WhatsApp, Messenger, and Instagram, from a single dashboard, increasing efficiency and customer satisfaction.

Tidio offers flexible work arrangements, including the option to work remotely and utilize local coworking spaces. This allows employees to craft their workday for maximum productivity and enjoy a better work-life balance. The company embraces flexible schedules and remote options, allowing for a dynamic and engaging work experience.

Tidio offers a generous benefits package that includes a minimum of 26 days of paid time off to encourage a healthy work-life balance. They also support employee development with a budget for courses and conferences, and provide access to coworking spaces. For overall well-being, Tidio provides medical insurance, a mental well-being program, and a cafeteria plan with additional monthly spending money.

Tidio is a company dedicated to transforming the way businesses handle customer service and sales through AI-powered solutions. Their mission is to empower businesses of all sizes with intuitive tools that automate tasks, personalize interactions, and optimize workflows. Tidio aims to create a frictionless customer experience, improve efficiency, and ultimately accelerate business growth by providing a comprehensive platform for live chat, chatbots, help desk, and sales automation, all accessible via a user-friendly interface and integrated with various popular ecommerce platforms.

Tidio promotes a culture focused on impact, transparency, and continuous learning. They value autonomy and encourage employees to take ownership of their work, setting high standards and striving for results. The company embraces a flat hierarchy, fostering close collaboration and a sense of team spirit. They also prioritize work-life balance, offering flexible schedules, remote work options, and a comprehensive benefits package, including development opportunities and a strong focus on employee well-being.

Tidio is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute their unique talents. They believe in the power of different perspectives and backgrounds to drive innovation and creativity. Tidio embraces a culture of transparency, trust, and ownership, ensuring equal opportunities for all employees. They strive to create a welcoming environment where everyone feels comfortable expressing their ideas and opinions, regardless of their background or beliefs.