Thumbtack

Thumbtack is a technology company that connects homeowners with local service professionals. Their platform allows homeowners to easily find and hire qualified professionals for a variety of home services, from simple repairs to major renovations. The company offers a wide range of services, including home maintenance, home remodeling, weddings, events, and more. Thumbtack is available nationwide in every U.S. county and has facilitated over 80 million projects.

The company is known for its user-friendly platform and its focus on customer satisfaction. Thumbtack has a money-back guarantee and a property damage guarantee, which gives homeowners peace of mind when hiring a professional. Thumbtack is also committed to supporting local businesses and helping them grow. The company has a team of dedicated employees working to make the platform as helpful and effective as possible for both homeowners and professionals.

Thumbtack offers a virtual-first working model, allowing employees to work remotely from various locations in the US, Canada, or the Philippines. The company embraces a hybrid approach, providing an optional collaborative workspace in San Francisco for those who prefer in-person interaction. This flexible setup promotes work-life balance and allows employees to work from the location that best suits their individual needs.

Thumbtack offers a comprehensive benefits package that reflects its commitment to employee well-being and work-life balance. Employees enjoy a virtual-first work model with optional in-person events, 20 company-wide holidays including a week-long year-end shutdown, and access to a San Francisco "library" (a collaboration hub). They also receive reimbursements for WiFi and cell phone usage (in North America) and access to an Employee Assistance Program for mental health and well-being.

Thumbtack's mission is to make it effortless for homeowners to manage their homes. They provide a platform where homeowners can find local professionals for all their home repair, maintenance, and improvement needs. They also offer personalized guidance and tools to help homeowners make informed decisions, plan projects, and manage their home's upkeep. Ultimately, Thumbtack aims to bring peace of mind to homeowners and support local businesses by connecting them through their platform.

Thumbtack promotes a culture that prioritizes community, inclusivity, and a virtual-first work environment. They encourage their employees to embrace change, work collaboratively, and advocate for both pros and customers. The company's virtual-first model fosters a more equitable and diverse workplace, while also offering flexible work arrangements. This culture is further enhanced by their employee resource groups, "Courageous Conversations" initiative, and various benefits focused on both professional and personal growth. Thumbtack strives to create a welcoming environment where everyone feels valued and empowered to contribute their best work.

Thumbtack approaches diversity, equity, and inclusion (DEI) as a core value, aiming to create a welcoming and supportive environment where everyone feels valued and empowered to succeed. They celebrate diversity in all its forms, ensuring fair treatment and equal opportunities for all employees. Their virtual-first model promotes inclusivity by ensuring everyone's voice is heard, while their Courageous Conversations initiative provides a safe space for open dialogue on DEI topics. Additionally, they offer robust benefits for parents and caregivers, promote mental health initiatives, and provide a $1,000 annual stipend to support remote work health. Their Employee Resource Groups (ERGs) further foster a sense of belonging and community, advocating for various identities within the company.