TheyDo - Journey Management

TheyDo is a software company specializing in customer journey management. Their platform empowers businesses to align strategy, planning, and delivery around customer journeys, viewing the customer experience as their #1 product. TheyDo offers tools for mapping, structuring, and managing journeys, allowing teams to collaborate and gain insights from customer data, ultimately leading to improved customer satisfaction and business outcomes.

The company is focused on helping businesses become customer-centric by providing tools to understand and prioritize customer needs. TheyDo is trusted by leading brands across various industries, including SaaS, telecom, retail, insurance, banking, and healthcare. Their platform features include journey mapping, user story mapping, jobs-to-be-done mapping, patient journey mapping, customer-centric backlog prioritization, and seamless integration with popular project management tools.

TheyDo promotes a remote-first work environment, with their teams collaborating remotely. They value this as a guiding principle and it is reflected in their company culture and values. This suggests a high level of flexibility for employees, allowing them to work from anywhere with the necessary tools and technologies.

TheyDo is a software platform dedicated to revolutionizing customer experience by empowering organizations to align strategy, planning, and delivery around customer journeys. Their mission is to make journey management accessible and effective for all teams, fostering a customer-centric culture where insights are readily available and actionable across the entire organization.

TheyDo fosters a collaborative and customer-centric culture. The company emphasizes the importance of working together around customer journeys, with transparency, ownership, and a dedication to building a great customer experience. TheyDo prioritizes remote collaboration and strives for a working environment where integrity and open communication are valued above all else.