The Work Index by Flexa

The Co-operative Bank

The Co-operative Bank is a New Zealand bank that is 100% owned by its customers and known for sharing profits with them.

https://www.co-operativebank.co.nz/
4.6

/10

Transparency ranking

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Description

The Co-operative Bank is a New Zealand-based financial institution that distinguishes itself as a customer-owned cooperative bank. Unlike traditional banks, The Co-operative Bank shares its profits with its customers through annual rebates, making it unique in the New Zealand banking landscape. The bank's focus extends beyond financial services, emphasizing its commitment to sustainability and ethical practices. It proudly holds the distinction of being New Zealand's first B Corp Certified™ bank and Toitū carbonzero™ Certified, demonstrating its dedication to a positive social and environmental impact.

The Co-operative Bank offers a wide range of financial products and services, including everyday banking, investing, credit cards, borrowing, insurance, and mobile banking. It prioritizes providing convenient and personalized banking experiences for its customers, with options for both digital and in-person interactions. Its commitment to customer service and its focus on "banking better" have earned it recognition as the Consumer NZ's People's Choice award winner.

Benefits

The Co-operative Bank offers employee benefits including profit sharing, which means eligible employees receive a portion of the bank's annual profits. They also emphasize a focus on work-life balance and provide award-winning customer service training to their employees. The bank's commitment to sustainability is also evident in its B Corp Certified™ and Toitū carbonzero™ certifications, likely reflecting a positive work environment and dedication to ethical practices.

Mission

The Co-operative Bank is a New Zealand-based bank that is 100% owned by its customers. They strive to provide everyday banking services and financial products that benefit their customers, while also prioritizing ethical and sustainable practices. As a B Corp Certified™ and Toitū carbonzero™ Certified institution, they focus on creating a positive impact on the environment and community. The bank's mission centers around providing a better banking experience, fostering a sense of shared ownership among their customers, and contributing to a better world.

Environmental impact driven
Social impact led
Sustainability

Culture

The Co-operative Bank promotes a culture focused on customer-centricity and ethical banking practices. They emphasize their commitment to putting people first in everything they do, from product design to customer service. The company is proud of being New Zealand's first B Corp Certified™ bank and Toitū carbonzero™ Certified, demonstrating their dedication to social and environmental responsibility. Their profit-sharing model highlights their commitment to community and fairness, reflecting their core values of collaboration and shared success.

People-first

DE&I

The Co-operative Bank promotes diversity, equity and inclusion by highlighting its commitment to being a co-operative owned by its customers and sharing profits with them. They emphasize putting people first in their product designs and customer service, aligning with their focus on creating a positive and equitable environment. They actively seek to build a diverse workforce and a culture that celebrates and values individual differences.

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