Tethr, a Creovai company

Tethr, now known as Creovai, is a leading provider of AI-powered contact center software that helps businesses improve customer experience and drive revenue growth. Their platform analyzes customer conversations across multiple channels including calls, chats, and emails, generating actionable insights that can be used to optimize operations, reduce churn, and increase sales. Creovai's mission is to create a world where every company listens and every customer is heard, and they pride themselves on offering simple, elegant, and powerful solutions that deliver real results.

Creovai's innovative approach to conversation intelligence is backed by over a decade of research in customer experience and sales, and their platform includes features like predictive CSAT scoring, real-time agent assistance, and robust reporting and analytics. Creovai has a strong network of partners and works with clients across various industries, including credit unions, insurance, and utilities. They are committed to a diverse, equitable, and inclusive culture and are actively hiring talented individuals to join their growing team.

Tethr, a Creovai company, offers a hybrid work arrangement for its Technical Support Engineer position. This role can be performed from either the Ipswich or London office, allowing employees to choose their preferred work environment. The company embraces flexibility and encourages a work-life balance, but does note that occasional travel, domestically and internationally, may be required based on business needs.

Tethr, a Creovai company, is on a mission to empower companies to improve the customer experience by actively listening to their customers. They believe that every conversation holds valuable insights, and their AI-powered conversation intelligence platform helps businesses unlock the full value of this data to make informed decisions, enhance products, and provide effortless customer interactions.

Tethr, a Creovai company, promotes a collaborative and fast-paced work environment where employees are valued and encouraged to take initiative. They believe in fostering strong relationships, pursuing excellence, embracing innovation, and having fun while achieving results. The company's core values, represented by the acronym "CREATE," emphasize character, relationships, excellence, agility, transformative thinking, and enjoyment.

Creovai is committed to fostering a diverse, equitable, and inclusive culture. They believe in providing equal opportunities for all qualified applicants and employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. This commitment to diversity and inclusion is reflected in their hiring practices, workplace environment, and ongoing efforts to create a more representative and equitable company.