The Work Index by Flexa

Teneo.ai

Teneo.ai is a company specializing in AI-powered solutions for contact center automation, customer service, and conversational IVR systems.

https://www.teneo.ai/
4.6

/10

Transparency ranking

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Description

Teneo.ai is a publicly traded company on Nasdaq First North, specializing in Generative AI and Large Language Models (LLM) technology, particularly GPT. They are dedicated to revolutionizing the IVR experience, replacing outdated keypad navigation with intuitive, AI-powered conversations. Their mission is to empower every organization to deliver outstanding customer experiences, connecting the world by bridging the gap between humans and machines.

Teneo.ai has gained the trust of hundreds of enterprises and some of the largest technology organizations globally, including Amazon, Apple, Baidu, Google, Microsoft, Nuance, and IBM, who have acknowledged their pioneering patents. Their focus on diversity and inclusion is evident in their Diversity Manifesto, led by Gavriella Schuster, aiming for a 50/50 gender ratio in managerial positions. Teneo.ai offers a range of solutions for contact center automation, including the Teneo Accuracy Booster, Contact Center Automation, Customer Service Automation, OpenQuestion, and LLM Orchestrator. Their solutions are designed to provide exceptional accuracy, control, and scalability, ensuring businesses stay ahead in a competitive landscape.

Mission

Teneo.ai's mission is to empower every organization to provide outstanding customer experiences by removing barriers between customers and their deserved service. They aim to connect the world by bridging the gap between humans and machines, believing that life is too short to wait for service. Their work is driven by a vision of a world without queues, keypad navigation, and with instant service.

Automation
Data-driven
Disruptor
Healthcare

Culture

Teneo.ai emphasizes a culture of innovation, collaboration, and diversity. They strive to empower every organization to provide exceptional customer experiences and remove barriers between customers and service. Their work is trusted by hundreds of enterprises, including technology leaders, and they are committed to improving diversity and equity throughout their organization. This commitment is reflected in their #BeCOME framework and partnership with Gavriella Schuster, a champion of gender equality in the tech industry.

DE&I

Teneo.ai has a Diversity Manifesto focused on improving diversity and equity within its organization and the broader industry. They aim to achieve a 50/50 gender ratio in management positions and work with external partners, like Gavriella Schuster, to promote inclusivity and gender neutrality. Teneo applies the #BeCOME framework, encompassing advocacy, listening, inclusion, confidence building, and sponsorship to foster a diverse and equitable workplace.

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