The Work Index by Flexa

Teleperformance

Teleperformance is a global, digital business services company specializing in customer experience management, artificial intelligence, and trust and safety solutions.

7.5

/10

Transparency ranking

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Description

Teleperformance is a global leader in digital business services, providing a wide range of solutions to help clients achieve their business goals. They offer services like digital customer experience, artificial intelligence, trust and safety, back-office processing, interpretation and translation, and work-at-home opportunities. Teleperformance is committed to diversity, equity, and inclusion, fostering an inclusive culture where all voices are heard and valued. They strive to be a preferred employer, trusted partner, and a force for good in the world.

Teleperformance prioritizes innovation and technology, leveraging AI and machine learning to provide advanced solutions and data-driven insights. They are known for their global reach, operating in over 80 countries with a diverse workforce of nearly 500,000 employees. Teleperformance focuses on building long-lasting client relationships, with an average client relationship of 14 years, demonstrating their commitment to delivering exceptional results and exceeding client expectations.

Flexibility

Teleperformance offers various work arrangements including work-from-home opportunities and onsite positions. Their job postings often mention "Work from Home Opportunity" as a separate category, suggesting they prioritize flexible work options. The company's emphasis on a multicultural team and diverse workforce likely translates to geographically dispersed employees, further indicating potential for remote work and flexible schedules.

Hybrid
Remote

Benefits

WFA scheme

Mission

Teleperformance is a global digital business services company committed to providing high-quality customer experiences, leveraging technology and human expertise. They strive to create value for their clients through innovative solutions and intelligent integrations, fostering a culture of diversity, inclusion, and employee empowerment. They believe in building long-lasting partnerships and achieving operational excellence by focusing on the well-being of their employees, customers, and the world.

Automation
Data-driven
Disruptor
Environmental impact driven
Healthcare
Improving quality of life/health
Social impact led
Sustainability
Tech for good

Culture

Teleperformance fosters a culture that prioritizes diversity, equity, and inclusion, recognizing the unique perspectives and identities of its employees and customers. The company strives to create an environment where all voices are heard, valued, and respected, promoting gender equality, fighting climate change, and fostering a "Great Place to Work" environment. This commitment to DE&I is reflected in its Impact Sourcing initiatives, which actively recruit unemployed or underemployed workers, including those with disabilities, refugees, and first-time workers.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
People-first
Progressive
Supportive
Transparent

DE&I

Teleperformance champions diversity, equity, and inclusion in all aspects of its operations. The company actively promotes gender equality, combats climate change, and strives to be a top employer by fostering an inclusive environment where diverse perspectives are valued and respected. Teleperformance's commitment to DE&I extends to its hiring practices, with initiatives like Impact Sourcing that recruit from underemployed or at-risk groups, including people with disabilities, first-time workers, and refugees. By embracing a multicultural workforce, Teleperformance creates a strong sense of belonging and leverages the unique experiences of its employees to deliver exceptional customer experiences.

Disability representation
Ethnically diverse
Gender diverse
LGBTQ+ representatiion
Neurodiverse

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