Talkdesk

Talkdesk is a global cloud contact center platform provider that empowers businesses to deliver exceptional customer experiences. Their AI-powered solutions are designed to transform customer interactions, dramatically reduce costs, and supercharge operational efficiencies. Talkdesk offers industry-specific solutions for various sectors, including financial services, healthcare, and retail, and boasts a strong commitment to sustainability and diversity, equity, and inclusion.

The company has garnered significant recognition for its innovative technology and rapid growth, earning a place on the Forbes Cloud 100 list for six consecutive years. Talkdesk prioritizes customer satisfaction and is known for its user-friendly platform and robust integrations with popular business tools. They have a dedicated engineering team that continually develops new features and solutions, reinforcing their position as a leader in the cloud contact center space.

Talkdesk is a 100% remote-first company, offering flexible work arrangements to its employees. This means that Talkdesk employees can work from anywhere in the world, as long as they have a reliable internet connection. Talkdesk also offers flexible PTO and a healthy work-life balance.

Talkdesk offers a comprehensive benefits package that prioritizes employee well-being and flexibility. The package includes 100% remote-first work options, flexible PTO, health and wellness benefits, including dental coverage, and pre-IPO RSUs, demonstrating their commitment to rewarding and supporting their employees.

Talkdesk is a company dedicated to eliminating bad customer experiences. They achieve this by providing a cloud-native, generative AI-powered customer experience platform, purpose-built industry solutions, and extensible AI offerings that empower companies to deliver exceptional customer experiences. This, in turn, makes them more competitive, grows revenue, reduces costs, and provides operational efficiencies.

Talkdesk promotes a culture of innovation, customer-centricity, and inclusion. They encourage employees to be courageous in their ideas and embrace the FAST principles: Focus, Accountability, Speed, and Talkdesker. This culture emphasizes collaboration, trust, and transparency, with a strong focus on developing and empowering employees from diverse backgrounds. Talkdesk also demonstrates a commitment to social responsibility, supporting non-profits, and minimizing their environmental footprint.

Talkdesk prioritizes Diversity, Equity, and Inclusion (DEI) as a core value. They believe that courageous innovation, another core value, is only achievable when their workforce reflects the diverse communities they serve, ensuring all voices are heard. Talkdesk actively promotes DEI through a 50% female leadership team, dedicated employee resource groups, DEI-centered training for all employees, and an anonymous suggestion box.