The Work Index by Flexa

SureCall Contact Centers Ltd

SureCall Contact Centers Ltd. is a leading provider of outsourced customer service and business process optimization solutions.

https://www.surecallcc.com/
5.8

/10

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Description

SureCall Contact Centers Ltd. is a leading provider of outsourced customer service and business process optimization (BPO) solutions. They offer a wide range of services, including customer support, technical support, sales support, and emergency response services. SureCall specializes in creating customized communication solutions tailored to each client's needs. They pride themselves on having a team of professionals dedicated to exceeding client expectations and ensuring customer satisfaction.

SureCall distinguishes itself from competitors through its commitment to ethical business practices and corporate social responsibility. They are a Certified B Corporation, meaning they meet the highest standards of verified social and environmental performance. SureCall also participates in the UN Global Compact, aligning their operations with the Ten Principles for responsible business. Through their GoodCall™ program, they donate a percentage of their revenue to non-profit organizations and support initiatives like the Hero Girls™ program, which empowers girls in developing communities.

Flexibility

SureCall Contact Centers offers a variety of flexible work arrangements, including full-time and part-time positions. They also offer remote work options, making them a good fit for students or those seeking to supplement their income. The company encourages their employees to contribute to their growing innovative team and provides flexible hours and competitive wages.

Benefits

SureCall offers flexible work schedules, competitive wages, and unique positions. The company is also committed to supporting its employees through its Good Call program, which encourages and empowers sustainability, equity, diversity, and philanthropy.

Mission

SureCall Contact Centers Ltd. is a purpose-driven business process optimization company dedicated to providing global services to businesses of all sizes. Their mission is to empower their partners by offering innovative communication solutions that transform the world. This includes delivering award-winning customer support services across multiple channels, streamlining business processes, and providing emergency response services, all while upholding ethical practices and contributing to a better world through their GoodCall™ program and partnership with Hero Girls™.

Automation
Data-driven
Disruptor
Environmental impact driven
Social impact led
Sustainability
Tech for good

Culture

SureCall Contact Centers Ltd. promotes a culture that emphasizes teamwork, dedication to excellence, and a commitment to social responsibility. They value employee well-being and offer flexible hours and competitive wages. The company's focus on "doing good with every call" through their GoodCall program reinforces their dedication to making a positive impact on the world. Their commitment to a strong team environment is evident in their descriptions of their leadership team and job postings, which highlight the importance of support, collaboration, and professional growth.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fun
People-first
Progressive
Supportive
Transparent

DE&I

SureCall Contact Centers is committed to creating a diverse, equitable, and inclusive workplace. They believe in fostering a culture of respect and understanding where everyone feels valued and empowered to contribute their unique skills and perspectives. Their efforts to promote diversity and inclusion are demonstrated through their participation in initiatives like the UN Global Compact and their partnership with Hero Girls, a program that empowers girls in underserved communities. This commitment to fostering a diverse workforce reflects their belief in the power of a varied and inclusive environment to drive innovation and success.

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