SupportLogic

SupportLogic is a leading provider of Support Experience Management (SX) platforms, leveraging AI and machine learning to empower support teams to become proactive and data-driven. Their platform goes beyond traditional support tools by analyzing every customer interaction across all channels, extracting valuable customer signals such as sentiment, urgency, and product usage. This data-driven approach allows SupportLogic to predict and prevent escalations, improve case routing, optimize agent productivity, and enhance overall customer satisfaction.

SupportLogic's mission is to transform customer support from a reactive function to a strategic asset for businesses. Their platform enables organizations to increase customer retention, drive revenue growth, and gain actionable insights from their support data. SupportLogic caters to various industries and integrates seamlessly with popular CRM and ticketing systems, making it a valuable tool for organizations of all sizes seeking to elevate their support experience.

SupportLogic offers a distributed team environment, with employees located across various geographies. This indicates that remote work is a significant aspect of the company's culture. They actively advertise open roles and encourage candidates to join their "dynamic, and fast-growing team," suggesting that they are open to remote work and flexible schedules. However, specific details on remote work policies or flexible work arrangements aren't explicitly provided on the given webpage.

SupportLogic's website does not list any specific employee benefits information. NONE

SupportLogic aims to revolutionize customer support by shifting organizations from reactive to proactive strategies. They achieve this by leveraging AI to analyze and predict customer sentiment, identify potential issues, and automate key processes like escalation management, case routing, and quality monitoring. Their goal is to help businesses improve customer satisfaction, reduce costs, and increase revenue by leveraging insights from every customer interaction.

SupportLogic promotes a culture that is collaborative, customer-centric, and agile. They are a distributed team across various geographies, united by a passion for customer support and a belief that technology should adapt to people. Their core values emphasize trust, people-first innovation, insight-driven decisions, and conscientiousness towards the world.

SupportLogic is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. They believe that diverse teams drive innovation and lead to better outcomes for both customers and employees. SupportLogic strives to create a culture of belonging by promoting equal opportunities for all, celebrating individual differences, and actively engaging with underrepresented communities. Their commitment to DE&I is evident in their hiring practices, employee resource groups, and ongoing efforts to create an equitable and inclusive work environment.