SuccessKPI

SuccessKPI is a leading provider of cloud-native contact center experience analytics and action platforms. Their AI-powered solutions aim to improve customer experiences by providing insights into customer interactions, empowering agents with real-time guidance, automating tasks, and streamlining operations. SuccessKPI offers a comprehensive suite of tools, including business intelligence, speech & text analytics, quality monitoring, agent empower, workforce management, and their patented Playbook Builder™, to help businesses make data-driven decisions and achieve better customer outcomes.

SuccessKPI prioritizes security and compliance, holding certifications such as PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and FedRAMP. Their platform is designed for scalability and integrates with popular CCaaS providers, making it suitable for businesses of all sizes. SuccessKPI's commitment to innovation and customer success is evident in their partnerships with industry leaders, their active participation in events, and their continuous development of new solutions to meet evolving business needs.

SuccessKPI is a fully remote company, allowing employees to work from anywhere in the world and enjoy a flexible work environment with unlimited PTO and flexible work schedules. They also offer competitive benefits, including paid parental leave, top-notch health plans, and paid volunteer floating holidays.

SuccessKPI offers employees a comprehensive benefits package designed to foster a healthy work-life balance and support personal and professional growth. These benefits include unlimited PTO and flexible work schedules, competitive health, dental, and vision plans, paid parental leave, company-wide fitness challenges, and an employee assistance program. Additionally, they provide competitive compensation, equity grants, and employer-matched 401(k) contributions, along with opportunities for career development and a top-tier internship program.

SuccessKPI is a revolutionary insight and action platform that uses AI, analytics, and automation to remove obstacles that contact center agents, managers, and executives face in providing a great customer experience. Their mission is to empower businesses to leverage real-time insights and automated actions to enhance customer satisfaction, optimize operational efficiency, and drive sustainable growth in today's rapidly evolving contact center landscape.

SuccessKPI promotes a collaborative and innovative culture focused on building next-generation customer experiences. They value inclusivity and diversity, encouraging employees to be creative and problem solvers. They emphasize a strong work-life balance, offering flexible work arrangements and generous benefits to support employee well-being.

SuccessKPI is committed to fostering a diverse and inclusive workplace where employees, customers, and partners feel comfortable being their authentic selves. They embrace differences and unique ideas, recognizing the value of diverse perspectives. This commitment is reflected in their policies and practices, with a focus on creating an environment that supports equity and inclusivity for all.