The Work Index by Flexa

SquadStack

SquadStack is a fully-managed, tech-powered telecalling company that provides a network of trained telecallers and an AI-driven platform for businesses to improve their sales and customer service operations.

5.7

/10

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Description

SquadStack is a leading provider of tech-powered telecalling outsourcing solutions for businesses in India. They offer a fully managed service that includes caller training, campaign management, quality assurance, and data science. Their platform uses AI-driven insights and omnichannel outreach strategies to boost lead connectivity and conversions, helping businesses achieve significant growth. SquadStack's network of vetted and trained telecallers are certified in English and regional languages, allowing them to cater to a diverse customer base across various industries.

SquadStack specializes in helping businesses across different sectors, including brokerage, lending, e-commerce, healthcare, and education. Their services include lead qualification, appointment setting, onboarding, sales calls, renewals, and customer surveys, all with a focus on data security and compliance. SquadStack differentiates itself by offering flexible pricing models based on connected calls rather than fixed seat costs, making it a cost-effective solution for businesses of all sizes. Their emphasis on quality monitoring and data-driven insights ensures that their clients gain valuable customer feedback and actionable data to optimize their sales processes.

Flexibility

SquadStack offers a variety of flexible work arrangements for its employees. The company provides remote work opportunities, allowing employees to work from anywhere in the world. Additionally, SquadStack offers flexible working hours and a focus on work-life balance. This commitment to flexibility fosters a positive and productive work environment.

Mission

SquadStack is a leading provider of tech-powered telecalling outsourcing solutions for modern businesses. Their mission is to revolutionize sales and operations by providing a fully-managed network of vetted and trained telecallers, combined with AI-driven insights, omnichannel outreach, and comprehensive analytics. By leveraging their platform, businesses can improve customer experience, boost conversions, increase revenue, and streamline their operations, all while paying only for successful interactions.

Automation
Data-driven
Disruptor

Culture

SquadStack promotes a collaborative and innovative culture that emphasizes growth and inclusion. They foster a positive and supportive work environment where employees are empowered to take ownership of their work and contribute to the company's success. The company values diversity and encourages individuals to bring their unique perspectives and talents to the table.

DE&I

SquadStack is committed to building a diverse, equitable, and inclusive workplace. They actively promote a culture of belonging where everyone feels respected, valued, and empowered to contribute their unique perspectives and talents. They recognize the importance of diversity in driving innovation and creativity, and strive to create an environment where all employees feel comfortable being themselves and have equal opportunities for growth and success.

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