Sobot
Sobot is an all-in-one contact center solution provider that helps businesses improve customer experience, increase efficiency, and drive revenue growth through omnichannel and intelligent features.
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Tell us what it's like to work at Sobot!Description
Sobot is an all-in-one contact center solution provider that empowers businesses to reach and engage customers across every channel. Their omnichannel platform integrates voice, live chat, chatbot, ticketing system, WhatsApp API, and voice for sales functionalities. This comprehensive solution streamlines customer interactions, enhances customer service, and automates marketing campaigns, leading to improved customer satisfaction and business growth.
Sobot's intelligent AI solutions, powered by self-developed NLP and advanced LLM, further enhance their platform. Their AI chatbot automates interactions, resolves issues instantly, and provides personalized support, while their AI-driven marketing solutions create targeted campaigns to attract and retain customers. They offer a variety of services, including implementation, training, and ongoing support, tailoring their solutions to meet the specific needs of different industries, such as e-commerce, financial services, and gaming.
Flexibility
Sobot offers a flexible work environment, including remote options, as evidenced by their "Mobile Officing" service and job postings for Account Executives in both California and Singapore. Their mobile app allows agents to handle tasks, manage communication, and access data, promoting a work-from-anywhere capability.
Mission
Sobot is a company dedicated to simplifying and improving customer connections for businesses. They offer a comprehensive suite of omnichannel contact center solutions, including voice, live chat, chatbot, ticketing systems, and a WhatsApp Business API, powered by advanced AI and automation. Their mission is to empower businesses to reach customers intelligently across every channel, enhance customer experience, increase efficiency, and ultimately drive revenue growth.
Culture
Sobot promotes a collaborative and customer-centric culture. They prioritize teamwork, open communication, and practicality in their approach to problem-solving. The company places a strong emphasis on customer satisfaction, striving to deliver excellent service and build lasting relationships. This is reflected in their commitment to providing comprehensive solutions that address the needs of a wide range of industries and customer types.
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