The Work Index by Flexa

Silly Moose LLC dba KnowledgeOwl

KnowledgeOwl is a customer-focused knowledge base software company that provides documentation tools and resources for software teams.

https://www.knowledgeowl.com/
5.7

/10

Transparency ranking

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Description

KnowledgeOwl is a knowledge management software company that aims to provide users with a user-friendly and highly customizable platform for building and sharing public and private knowledge bases. Their software is used daily by customer support and product teams in software companies to build, manage, and share their documentation with customers and employees. The company prides itself on its exceptional customer service, with a dedicated support team consisting of documentation experts and the founders actively participating in daily support.

KnowledgeOwl distinguishes itself by its "For Good" philosophy, emphasizing its commitment to social and environmental responsibility. They are a certified B Corporation, offer discounts to nonprofits, B Corps, and purpose-driven organizations, and donate annually to various causes. They also emphasize a people-first approach to business, prioritizing employee well-being and providing opportunities for professional development and community engagement.

Flexibility

KnowledgeOwl provides a flexible work environment, offering a 25-hour workweek option and encouraging professional development with allocated time for learning and skill improvement. The company also provides paid time for volunteering within their employees' communities.

Benefits

KnowledgeOwl offers a comprehensive suite of employee benefits, prioritizing their team's well-being and professional growth. They provide a generous annual cost of living increase, and allow employees to dedicate up to 20% of their work hours to learning and professional development. They also support a 25-hour workweek and offer paid time for employees to volunteer in their communities through their Give a Hoot in your Community program.

Mission

KnowledgeOwl is a customer-centric knowledge base software company committed to providing high-quality, easy-to-use software and exceptional customer support. They believe in business as a force for good and dedicate a portion of their revenue and profits to environmental and social causes. Their team is passionate about documentation and knowledge management, and they strive to make their users' lives easier by offering a flexible, customizable, and powerful platform.

Animal focused
Environmental impact driven
Social impact led
Sustainability
Tech for good

Culture

Silly Moose LLC dba KnowledgeOwl promotes a culture that prioritizes customer service and is built on a foundation of care and kindness. They value employee well-being and offer a people-first work environment with flexible hours and opportunities for professional development. Their commitment to social responsibility extends beyond their business practices, with a focus on environmental sustainability and community involvement. This results in a strong team spirit and a dedication to making a positive impact.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fun
People-first
Progressive
Supportive
Transparent

DE&I

KnowledgeOwl approaches diversity, equity, and inclusion with a focus on building a people-first company culture. They are a certified B Corporation, donate 1% of their profits to charities chosen by employees, and offer paid time for employees to volunteer in their communities. They also support flexible work arrangements, including a 25-hour workweek, and encourage professional development with dedicated learning and development time for employees.

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