
Signpost
Signpost provides communication solutions for small businesses, including live receptionist services, spam filtering, and marketing tools.
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Tell us what it's like to work at Signpost!Description
Signpost is a communication platform specifically designed for small businesses. Signpost provides live receptionist services, allowing businesses to have calls answered 24/7 by professional agents who can schedule appointments, handle inquiries, and provide customer support. They also offer a suite of marketing automation tools, including the AI-powered Mia bot, which helps businesses generate leads, collect customer data, and send targeted marketing messages.
The company has been in operation for over 14 years and boasts a strong reputation for providing high-quality communication and marketing solutions for small businesses. Signpost’s focus on customer relationships and personalized service has led to strong customer retention rates, demonstrated by their less than 1% churn rate. They are committed to providing comprehensive services that meet the specific needs of their clients and helping them grow and succeed in today's competitive market.
Flexibility
Signpost offers a flexible work environment, valuing each employee's unique skillset and providing comprehensive and competitive benefits packages, as well as the opportunity to utilize company equipment. The company also emphasizes hands-on training and community involvement, suggesting a dynamic and supportive work culture that promotes employee growth and well-being.
Benefits
Signpost offers comprehensive and competitive benefits packages to all employees. These benefits include healthcare coverage, paid time off, and a company culture that emphasizes teamwork and growth. The company also provides equipment and hands-on training to its employees. Additionally, Signpost promotes a strong community atmosphere and encourages employees to be involved in local initiatives.
Mission
Signpost is a small business communication platform focused on helping businesses effectively create and maintain customer relationships. They provide various solutions like live receptionist services, call forwarding, and spam filtering to empower small business owners with communication tools tailored to their needs. Signpost aims to make businesses more efficient, save them time, and ultimately help them grow by capturing leads, scheduling appointments, and addressing urgent issues promptly.
Culture
Signpost cultivates a culture of ownership, ambition, and continuous learning. They encourage employees to take initiative, think outside the box, and embrace challenges as opportunities for growth. They prioritize impact, customer-centricity, and a willingness to learn and develop new skills. This fosters a collaborative and supportive environment where individuals can thrive and contribute to the company's success.
DE&I
Signpost values diversity, equity, and inclusion and seeks to create a workplace where all employees feel welcomed, respected, and empowered. They believe that a diverse and inclusive workforce leads to better decision-making, problem-solving, and innovation. They aim to foster a culture of belonging by promoting equitable opportunities for all employees, regardless of their background or identity.
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