Sigma Connected Group

Sigma Connected Group is a leading provider of customer contact solutions, specializing in outsourced services for businesses in various sectors including energy, water, financial services, retail, and telecommunications. Their core services encompass customer services, collections, complaint management, customer acquisition, and offshoring solutions, all delivered with a focus on exceeding client expectations. Sigma Connected Group prides itself on being a people-centric company, prioritizing human connections, and embodying values of adaptation, continuous improvement, learning, and community.

Driven by a commitment to delivering exceptional customer experiences, Sigma Connected Group leverages data analytics and insights to continuously enhance service delivery. They are dedicated to creating a positive experience for all stakeholders, including clients, customers, employees, and communities, through initiatives like Impact Sourcing, which focuses on recruiting, training, and employing socio-economically disadvantaged individuals. The company has achieved significant growth since its founding in 2011, expanding into the UK, South Africa, Australia, and the US, and earning recognition for its commitment to creating meaningful employment opportunities and fostering a positive work environment.

Sigma Connected Group emphasizes flexible and adaptable work arrangements, particularly highlighting their willingness to adjust to individual needs and business demands. They offer both onshore and offshore opportunities in South Africa, catering to diverse preferences. The company actively promotes a people-first culture, prioritizing employee wellbeing and work-life balance through measures such as flexible schedules and transportation assistance.

Sigma Connected offers a variety of employee benefits, including medical insurance, risk cover, an employee assistance program, recommend a friend bonus, wellbeing activities, and regular charity fundraising events. They also invest in employee development with training programs, mentorship opportunities, and a Step Up leadership program for aspiring managers. Additionally, they provide access to an AI-led knowledge platform, Clever Nelly, for continuous learning.

Sigma Connected is a customer contact solutions provider committed to building better connections, both internally and externally. Their mission is to improve everything always, by providing clients with bespoke solutions that focus on exceeding customer expectations. This includes delivering a range of outsourced services such as customer service, collections, complaint management, and sales, all while fostering an inclusive and supportive work environment that prioritizes employee growth and development.

Sigma Connected Group fosters a people-centric culture that emphasizes inclusivity, flexibility, and continuous learning. They believe in creating a positive experience for everyone, including clients, customers, employees, and the wider community. Their values, summarized by the hashtag #ALWAYSSIGMA, highlight their commitment to adaptability, improvement, learning, and teamwork. This culture translates into a nurturing environment where employees are encouraged to develop their skills, progress their careers, and contribute to the company's social responsibility initiatives.

Sigma Connected embraces diversity, equity, and inclusion as core values, actively promoting an inclusive work environment. They prioritize equal opportunities for all, ensuring fair treatment and a level playing field in recruitment, selection, and promotion. Their efforts include supporting diverse talent through their Impact Sourcing program, fostering a welcoming and supportive culture, and proactively addressing mental health concerns through their Workplace Mental Health Charter. Sigma Connected is committed to building a thriving and equitable workplace that values the unique contributions of all employees.