Shoppers Stop

Shoppers Stop is a prominent Indian departmental store chain known for its wide selection of fashion, beauty, and home products. Established in 1991, the company has grown to become one of the largest omni-channel retailers in the country, boasting over 98 department stores, 7 premium home concept stores, and 146 specialty beauty stores across India. Shoppers Stop's commitment to staying ahead of fashion trends and offering a curated range of national and international brands has made it a trusted destination for fashion enthusiasts.

The company has built a reputation for exceptional customer service and a seamless shopping experience. Shoppers Stop's omnichannel approach allows customers to shop conveniently both online and in-store. Notably, the company's First Citizen Club loyalty program is one of the longest-running and most successful in its category. Shoppers Stop continues to innovate, introducing initiatives like the "Personal Shopper Program" and venturing into distribution with its subsidiary Global SS Beauty Brands Limited. The company is a member of the Intercontinental Group of Department Stores, demonstrating its dedication to global standards and excellence.

Shoppers Stop offers a comprehensive benefits package to its employees, including free alterations for online purchases, easy exchange and return policies, express store pickup options, and personalized shopping services both in-store and at home. The company also emphasizes a strong culture of customer service, with all employees designated as Customer Care Associates, and a company anthem encouraging meaningful contributions to society.

Shoppers Stop is a leading Indian retailer dedicated to inspiring customers to look good and feel confident. They strive to transform customer lives through fashion and a delightful shopping experience, fulfilling their lifestyle choices in a sustainable way. Their mission is to be an inspirational and trusted brand, offering a wide range of products and services, including personal shoppers, masterclasses, expert advice, and informative content, to enhance their customers’ shopping journey and empower them to express their individuality through fashion.

Shoppers Stop promotes a culture of limitless possibilities, driven by innovation and a strong focus on customer service. The company embraces a "Start Something New" philosophy, encouraging employees to constantly strive for excellence in all aspects of their work. All employees are designated as "Customer Care Associates," reinforcing a service-oriented mindset and a sense of partnership towards a common goal. The company anthem, "Hadh Se Aage," reflects this commitment to exceeding expectations and making meaningful contributions to society.

Shoppers Stop emphasizes diversity, equity, and inclusion by promoting a culture of "Start Something New" that fosters innovation and values the unique contributions of all employees. They prioritize customer service by designating all employees as "Customer Care Associates," reinforcing a commitment to serving diverse customer needs. Their diverse range of brands and products reflects the company's dedication to representing the diverse needs of its customers.