
RouteThis
RouteThis provides a platform that helps service providers and smart home brands optimize residential WiFi installations and support to deliver a better customer experience.
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Tell us what it's like to work at RouteThis!Description
RouteThis is a leading provider of software solutions for Internet Service Providers (ISPs) and Smart Home brands that are focused on improving customer experience and satisfaction by addressing WiFi connectivity challenges. They offer a suite of products, including RouteThis Certify, Resolve, and Helps, which provide field technicians, customer support agents, and end-users with the tools and data they need to optimize residential WiFi installations, troubleshoot network issues, and empower customers to resolve problems themselves.
RouteThis's solutions are designed to prevent WiFi connectivity problems from happening in the first place, and to provide efficient solutions when issues arise. Their focus on proactive support, data-driven insights, and intuitive user interfaces has helped them establish a strong reputation in the industry, with customers praising their ability to reduce support call volume, improve first-call resolution rates, and increase customer satisfaction.
Flexibility
RouteThis offers a flexible work environment, empowering employees to work when and how they are most productive. This flexibility allows employees to achieve their best work and create a work-life balance that suits their needs.
Benefits
RouteThis offers a comprehensive benefits package designed to support employee well-being and career growth. This includes health and dental coverage, acupuncture, and a range of other benefits. They embrace a flexible work environment, allowing employees to work when and how they are most productive. Additionally, RouteThis fosters a fun and inclusive work culture with team events, lunches, and a fully stocked office kitchen.
Mission
RouteThis is a software company dedicated to revolutionizing the way Internet Service Providers (ISPs) and Smart Home brands deliver and support exceptional WiFi connectivity experiences in the home. Their mission is to empower their customers to deploy and support seamless, high-quality WiFi connectivity for their subscribers, ultimately enabling a world where WiFi always works, everywhere.
Culture
RouteThis fosters a collaborative and inclusive work environment that values diversity, innovation, and customer focus. They prioritize employee well-being with a comprehensive benefits package, flexible work arrangements, and a fun and engaging work culture. Their team is passionate about delivering exceptional connectivity experiences and are encouraged to challenge the status quo, take risks, and continuously iterate.
DE&I
RouteThis is committed to building a diverse and inclusive workplace where everyone feels welcome and has an equal opportunity to succeed. They believe that diversity, equity, and inclusion are core tenets of any society and are reflected in their hiring practices, company culture, and benefits programs. They actively foster a culture of respect and belonging, offering flexible work arrangements, and ensuring all employees have equal access to opportunities for growth and development.
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