ResultsCX

ResultsCX is a global customer engagement provider that specializes in delivering digital-led customer experience (CX) solutions with a human touch. They have over 23,000 employees worldwide and handle over 1 million calls and 1 million self-service engagements annually. The company prides itself on its people-centric culture, fostering a high-performing work environment where employees feel valued and empowered. They have a strong commitment to environmental, social, and governance (ESG) principles and work to create a positive impact on the world.

ResultsCX helps over 75 global brands across various industries, including healthcare, media, telecom, fast growth technology, retail, and banking, financial services & insurance. They offer a complete suite of solutions, including CX transformation, advanced analytics, business process optimization, business transformation, customer journey mapping, data visualization, speech analytics, and social media CX. Their approach blends advanced technology with skilled agents to achieve a deeper understanding of what customers want and how to better connect with them.

ResultsCX offers a variety of work arrangements, including traditional office-based roles and work-from-home opportunities. They have a global footprint with engagement hubs located in Bulgaria, Honduras, India, Ireland, Mexico, the Philippines, and the United States, allowing for flexible work locations for many roles. Many job postings specify whether the role is office-based, remote, or a hybrid arrangement.

ResultsCX offers a comprehensive benefits package designed to support employee well-being and career growth. Their benefits include a competitive salary, comprehensive health insurance coverage, paid time off, and opportunities for professional development. They also offer a 401(k) plan with a company match to help employees save for their future.

ResultsCX is a global customer engagement provider that aims to enhance business outcomes and growth by delivering exceptional customer experiences. They are driven by a passion for simplifying and elevating the customer journey, for both their clients and their clients' end customers.

ResultsCX promotes a people-centric culture that values individual talents and fosters a collaborative environment. They strive to create a fun and high-performing workplace where employees feel valued, empowered, and supported. Their six core values, known as "The ResultsCX Way," emphasize bringing one's "A" game, striving for greater, enabling and empowering all employees, doing the right thing, owning it, and delivering unbelievable service. This culture emphasizes employee growth, stability, and the opportunity to make a difference in the customer experience.

ResultsCX champions diversity, equity, and inclusion by fostering a culture of respect and opportunity for all employees. This is achieved through initiatives like actively recruiting diverse talent, providing equitable pay and benefits, and establishing employee resource groups that promote inclusion and belonging. ResultsCX is committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their unique skills and perspectives.