Playvox

Playvox is a leading provider of Workforce Engagement Management (WEM) solutions for contact centers, specializing in cloud-native, digital-first technology. They offer a suite of products designed to improve agent performance, optimize workforce management, and elevate customer experiences. Playvox's solutions include Quality Management, Workforce Management, Motivation, Coaching, Performance, Learning, and AutoQA, all built with a "people-first" mindset to empower agents and drive operational excellence.

Playvox prioritizes seamless integration with popular CRM platforms like Salesforce and Zendesk and offers customizable API's to accommodate a wide range of business needs. Their commitment to innovation and continuous improvement is evident in their use of AI-infused technologies and their dedication to providing exceptional customer support. Playvox has been recognized as a leader in the industry by G2 Grid® Reports and has earned positive customer feedback for their robust platform and dedication to customer success.

Playvox values flexibility and work-life balance, offering employees the opportunity to work remotely, in a hybrid environment, or in their Sunnyvale office. Their Workforce Engagement Management solutions are accessible from anywhere, allowing employees to manage their work effectively regardless of their location.

Playvox offers a range of employee benefits, including opportunities for learning and development, healthy snacks, paid time off for birthdays and anniversaries, weekly football games, English classes, and a ping-pong table.

Playvox is a cloud-native, digital-first software company dedicated to helping service teams worldwide achieve operational excellence. Their mission is to build software and relationships that empower employees and deliver exceptional customer experiences. Playvox believes that engaged employees lead to extraordinary customer outcomes, and their agent-centric solutions are designed to unlock the full potential of every interaction.

Playvox promotes a "people-first" culture that values learning, kindness, and embracing change. They believe in fostering a positive and supportive environment where employees feel empowered and engaged, leading to exceptional customer experiences. This is reflected in their focus on employee development, with programs for learning, coaching, and motivation, as well as their commitment to diversity and inclusion.

Playvox emphasizes a "people-first" mindset, evident in its commitment to building relationships that power operational excellence in service teams globally. Their culture is described as "culture-forward" and "proudly diverse," suggesting a focus on creating an inclusive environment where individuals from all backgrounds can contribute and succeed. This is further supported by their partnerships with diverse organizations and their efforts to provide equal access to training and development opportunities regardless of location or background.