Plain

Plain is a customer support platform designed specifically for B2B startups. It aims to streamline business-critical support by offering a centralized, collaborative, and fast-paced approach. Plain integrates with popular tools like Slack, Linear, and email, allowing teams to communicate and manage support requests efficiently without switching between different applications. The platform prioritizes a developer-centric approach, offering a powerful API and customizable data model to create a tailored support workflow that aligns with the specific needs of each company.

Plain differentiates itself from traditional customer support platforms by emphasizing speed, transparency, and integration. The platform's focus on keyboard-friendly interactions and 100ms response times allows teams to move through queues quickly and efficiently. Plain also values a culture of open communication, offering complete internal transparency on company finances, salaries, and performance metrics. This promotes collaboration and encourages team members to own and solve problems holistically. The company aims to build a support tool that is not just an app, but a robust infrastructure for seamless customer interactions.

Plain is a remote-first company with a flexible work culture. They do not mandate fixed working hours and provide each employee with a personal equipment and productivity budget. They also offer enhanced parental leave and 35 days of vacation time, including public holidays.

Plain offers a competitive global salary, generous stock options, and a fully remote working environment with a focus on employee wellbeing. They provide a £1,000 annual budget for WFH setup, coworking space access, flexible parental leave, and 35 days of holiday per year. They also offer quarterly offsites with the entire company in fun locations and end-of-year team dinners cooked by the founders.

Plain is a customer support platform built specifically for B2B startups that aims to provide a faster, more collaborative, and data-driven approach to support. The company believes that support should be a company culture, not just a team, and that it should integrate seamlessly with existing tools and workflows. Plain prioritizes speed and efficiency, offering a keyboard-friendly interface, powerful integrations with tools like Linear, and a robust API for customization. Their mission is to empower B2B companies to provide exceptional support experiences that strengthen relationships with customers.

Plain fosters a fast-paced, collaborative culture that values transparency and autonomy. The company is intentionally small and encourages its employees to be product-centric, thinking holistically about problems and solutions. They prioritize speed and efficiency, with a strong focus on customer-centricity, making it a dynamic environment where everyone is encouraged to learn, contribute, and make a significant impact.

Plain is committed to building a team that reflects the diversity of their society and creating a product for everyone. They believe that if they fail in doing that, Plain does not deserve to exist. Plain emphasizes that no matter who you are and the things that make you, you - you will be welcome. They have a fast, fair and transparent interview process to ensure their team is inclusive.