parcelLab, Inc.

parcelLab is a global enterprise post-purchase software provider that focuses on enhancing the customer experience for online retailers. Their software suite helps brands increase revenue, decrease operational costs, and improve customer satisfaction by providing personalized communication, predictive delivery dates, and streamlined returns processes. Trusted by over 800 brands worldwide, including IKEA, Chico's, H&M, and Yeti, parcelLab's platform manages the post-purchase experience across 175 countries and tracks shipping data from over 350 carriers.

The company's mission is to create frictionless e-commerce experiences for every customer. They achieve this through a combination of cutting-edge technology, personalized customer journeys, and a focus on data-driven insights. parcelLab's commitment to innovation and customer success has earned them recognition as a global leader in the post-purchase experience space.

parcelLab offers a remote-first policy, allowing employees to work flexibly from anywhere in the world. This fosters a work-life balance and provides individuals with greater autonomy to manage their schedules and locations, enhancing their overall well-being.

parcelLab offers a comprehensive benefits package designed to support its employees' well-being and professional growth. The company provides competitive compensation, generous time off, remote work flexibility, and various development opportunities.

parcelLab is a global enterprise post-purchase software provider that empowers brands to increase revenue, decrease operational costs, and optimize the customer experience by transforming mundane operational touchpoints into the most differentiated and personalized experiences.

parcelLab emphasizes a customer-centric culture that prioritizes transparency, open communication, and continuous improvement. The company encourages a sense of ownership and autonomy among employees, fostering a collaborative and supportive environment where everyone is challenged to grow and excel. Their focus on learning from feedback and embracing change ensures a dynamic and innovative workplace where employees are valued for their contributions and given equal opportunities to thrive.

parcelLab champions a culture of diversity, equity, and inclusion, believing that a diverse team fosters innovation and creativity. They prioritize creating a welcoming and inclusive environment for all employees, regardless of background, ethnicity, gender identity, sexual orientation, or disability. This is reflected in their recruitment practices, which actively seek to attract a diverse pool of candidates, and their commitment to providing equitable opportunities for growth and development within the company. They recognize that DE&I is an ongoing journey and are dedicated to continuous improvement through initiatives like employee resource groups and unconscious bias training.