The Work Index by Flexa

Otonomee

Otonomee is a remote-first outsourcing company that designs, builds, and operates people and technology solutions for growing businesses.

https://www.otonomee.com/
6.0

/10

Transparency ranking

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Description

Otonomee is a remote-first, purpose-built outsourcing company that provides people and technology solutions for scaling businesses. They specialize in customer management solutions, including CX, technical support, sales development, and customer success, and offer services 24/7/365 across a range of industries. Their omnichannel support covers voice, email, live chat, social media, self-service, and automation.

Otonomee prioritizes employee experience and a geographically friendly model, allowing employees to work remotely and contribute to global businesses without relocating. They are a forward-thinking company with a strong commitment to social responsibility and sustainability, striving to make a positive impact on their employees, customers, and the communities they serve.

Flexibility

Otonomee embraces a remote-first model, offering employees the flexibility to work from anywhere in the world. This "geo-friendly" approach allows individuals to choose their work location, whether it's their home, a co-working space, or a café, enabling them to prioritize work-life integration and achieve a better balance between their personal and professional lives.

Remote

Benefits

Otonomee prioritizes employee well-being and offers a remote-first, geo-friendly model, enabling employees to work from their preferred location. This provides flexibility and work-life integration, allowing employees to manage personal responsibilities while contributing to the company's success. Otonomee values employee input and fosters a collaborative and inclusive work environment, promoting individual growth and development. Additionally, they provide ongoing training and development opportunities, along with a commitment to mental health awareness and support.

WFA scheme

Mission

Otonomee is a remote-first, global outsourcing company that partners with fast-growing businesses to design, build, and operate people and technology solutions that unlock their growth potential. They specialize in customer management, sales development, and technical support across a variety of industries including SaaS, eCommerce, HealthTech, and FinTech. Otonomee is committed to providing their employees with a geographically-friendly, remote work model that fosters autonomy, flexibility, and a strong sense of community. Their core values include autonomy, accountability, trust, honesty, and bravery, and they strive to make a positive impact on both their employees and the communities they serve.

Automation
Data-driven
Disruptor
Environmental impact driven
Social impact led
Sustainability
Tech for good

Culture

Otonomee promotes a remote-first, geographically friendly culture that emphasizes autonomy, trust, and collaboration. The company values employee well-being and prioritizes a work-life integration model, allowing employees to work from anywhere in the world. They foster a culture of continuous improvement, actively encourage feedback, and value diversity and inclusion within their team.

Agile and dynamic
Autonomous
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive
Transparent

DE&I

Otonomee champions diversity, equity, and inclusion through its remote-first, geo-friendly model, which opens doors to a wider talent pool and fosters a global team. This model allows employees to work from anywhere in the world, providing equal opportunities regardless of location or background. Otonomee prioritizes employee experience, promoting a culture of trust, honesty, and bravery where all voices are heard and valued. Their core values are embedded in their mission to unlock growth potential for their people, customers, and the communities they serve, promoting a truly inclusive and diverse workplace.

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