Ophelos

Ophelos is a digital debt collection service that aims to revolutionize the debt management industry by prioritizing customer well-being and providing flexible repayment solutions. They believe in a new kind of debt collection that works on the customer's terms, with no hidden costs and an approach that puts the customer first. They offer personalized repayment options tailored to individual financial situations and provide support throughout the repayment journey. Ophelos is proud of its positive impact, having helped thousands of people tackle debt and improve their financial well-being.

Ophelos is also known for its innovative use of AI technology. Their AI-native platform automates many aspects of debt collection, resulting in a more efficient and personalized customer experience. This platform features smart communications, vulnerability detection, generative AI responses, and a customizable dashboard that provides real-time insights into customer behaviour. Ophelos's commitment to cutting-edge technology has earned them recognition as an industry leader and has helped them expand their reach across multiple European markets.

Ophelos offers a flexible working arrangement, allowing employees to work from home or in the office. They provide a £200 working from home allowance and 20 days of working abroad per year, promoting a healthy work-life balance and empowering employees to choose their preferred work environment.

Ophelos offers a comprehensive benefits package that includes private healthcare through Vitality, a £500 learning and development budget, a £200 working from home allowance, cashback on dental and optical expenses, 25 days of annual leave, flexible public holidays, 20 days of work from abroad, free access to counseling sessions through their Employee Assistance Program (EAP), flexible working arrangements, a cycle-to-work scheme, and a company pension.

Ophelos is an AI-powered debt resolution platform that aims to transform the way debt is managed by prioritizing customer empathy and understanding. Their mission is to create a world where everyone is financially educated, empowered, and equal, fostering a more stable and debt-free future for both individuals and businesses. They achieve this by providing personalized debt repayment solutions, offering support at every step of the way, and providing clients with real-time analytics and insights to improve customer experience.

Ophelos promotes a culture that prioritizes empathy and understanding, both for their customers and employees. They encourage autonomous decision-making, open communication, and continuous feedback, fostering an environment of collaboration and growth. They believe in celebrating successes together and empowering individuals to do their best work, creating a workplace that values diversity and celebrates individual contributions.

Ophelos champions a diverse and inclusive workplace, believing that a variety of perspectives and backgrounds lead to better outcomes for their team, customers, and the world. They foster a culture that empowers everyone to do their best work, regardless of their background or identity, and celebrate the successes of individuals and teams. They prioritize customer and client needs with compassion, empathy, and respect, and actively seek out different opinions to encourage innovation and growth.