NWG (Northumbrian Water Group)

Northumbrian Water Group (NWG) is a water and wastewater company that operates in the North East of England. They provide essential services to nearly three million people, including supplying clean, clear drinking water and managing wastewater through their extensive sewerage network. NWG is committed to providing high-quality service, managing their resources responsibly, and protecting the environment. They offer a range of support services to customers, including help with managing bills, Priority Services for those with additional needs, and information about their water quality and sewer services.

NWG actively communicates with customers through their website, which provides detailed information about their services, payment methods, and support options. They also offer a range of online tools to help customers manage their accounts, make payments, and report problems. The company emphasizes its commitment to ethical behavior, combatting slavery and human trafficking through the implementation of relevant policies and practices. They also actively engage in environmental initiatives to protect the North East's bathing waters and reduce pollution.

NWG offers a range of employee benefits, including Priority Services for customers with additional needs, a free Text Relay service for those with hearing difficulties, and video chat with a British Sign Language interpreter. The company also provides financial support schemes for those struggling to pay their bills, as well as flexible payment plans and low income discounts. Additionally, NWG offers bills in different formats and languages to suit individual needs and preferences.

Northumbrian Water Group is a company committed to providing clean, clear water and efficient wastewater services to nearly three million people in the North East of England. They strive to address environmental challenges, improve customer resilience and service, deliver fair investment, and support customers by addressing affordability.

NWG promotes a culture centered on customer service, environmental responsibility, and ethical conduct. They emphasize the importance of listening to customer feedback and continuously improving their services. Their focus on environmental protection is evident in their commitment to reducing flooding, managing wastewater responsibly, and maintaining clean bathing waters. The company also prioritizes ethical behavior, demonstrating this through their transparency in Modern Slavery statements and their commitment to fair investment.