The Work Index by Flexa

Mr. Cooper Group, Inc.

Mr. Cooper Group is a leading provider of mortgage servicing, origination and transaction-based services for single-family residences across the United States.

6.5

/10

Transparency ranking

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Description

Mr. Cooper Group is a family of companies dedicated to making homeownership less stressful and more rewarding. They offer a wide range of services related to single-family residences, including mortgage servicing, origination, and transaction-based services. With a strong focus on customer experience, Mr. Cooper strives to provide innovative tools and world-class customer service to their 5+ million customers. Their commitment to diversity and inclusion is reflected in their mission to create a world where everyone feels at home, and they support organizations that promote financial literacy, affordable housing, and safe communities.

Mr. Cooper Group is a leader in the mortgage industry, recognized for its balanced business model, technological advancements, and commitment to customer satisfaction. Their recent achievements include being named a Best Workplace in Financial Services & Insurance by Great Place to Work and Fortune, and their CIO, Sridhar Sharma, receiving the HousingWire Vanguard Award. They are also known for their innovative Pyro machine-learning platform, which transforms unstructured documents into digitized records and simplifies document management across the mortgage lifecycle.

Mission

Mr. Cooper Group is a family of companies dedicated to making homeownership less stressful and more rewarding. They believe in keeping the homeowner at the center of everything they do, offering best-in-class servicing and originations, cutting-edge products and technology. With a commitment to community impact, they are revolutionizing the way people buy, sell, and own their homes, aiming to make homeownership accessible and fulfilling for everyone.

Automation
Data-driven
Disruptor
Sustainability

Culture

Mr. Cooper Group promotes a culture that centers around people, both its team members and customers. It emphasizes a collaborative, customer-centric approach, valuing innovation and a constant pursuit of improvement. They champion a diverse and inclusive work environment, empowering individuals to reach their full potential while supporting organizations that promote financial literacy and safe communities.

Agile and dynamic
Autonomous
Collaborative
Engaging
Entrepreneurial
Fast-paced
People-first
Progressive
Supportive
Transparent

DE&I

Mr. Cooper Group is committed to fostering a workplace that embraces diverse talents, celebrates unique perspectives, and empowers team members to reach their fullest potential. They believe that diversity, equity, and inclusion are fundamental to a healthy culture and strive to create an environment where everyone feels welcome and valued. Their commitment extends beyond their own workforce, as they support organizations that promote financial literacy, affordable housing, and safe communities across the United States.

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