ModSquad

ModSquad is a global leader in customer experience (CX) services, specializing in providing outsourced support for brands across various platforms and industries. Founded in 2007, ModSquad has built a reputation for providing high-quality CX solutions through its network of skilled and passionate "Mods" who are experts in customer support, content moderation, trust and safety, community management, and social media. They are a remote-first company, committed to creating a secure and flexible work environment for their global team.

ModSquad differentiates itself through its "ModSourcing" approach, which emphasizes human-led customer engagement and leverages a blend of AI and automation to deliver efficient, personalized, and scalable CX solutions. Their services are designed to meet the needs of diverse industries, including gaming, e-commerce, travel and tourism, and technology. ModSquad is known for its dedication to ethical practices, data-driven decision making, and its ongoing commitment to supporting the Children's Miracle Network Hospitals through its annual Extra Life fundraising initiative.

ModSquad offers a highly flexible work environment, allowing employees to work remotely from anywhere in the world. The majority of their positions are remote, with a few exceptions clearly marked. Additionally, employees are given the opportunity to pick their own projects based on their interests and expertise, and they have the freedom to set their own schedule. This flexibility caters to individuals seeking a work-life balance, and those who prefer a non-traditional work setting.

ModSquad offers a variety of competitive benefits for its employees, including a 401(k) with company match, medical coverage, and unlimited vacation for US employees. International employees receive similar benefits, though specifics vary by region. The company also offers a charitable matching program where they will match employee donations to causes they care about and encourages employees to participate in their Extra Life team, which raises money for Children's Miracle Network Hospitals.

ModSquad's mission is to revolutionize customer experience (CX) services by providing clients with an intelligent outsourcing approach that combines the power of artificial intelligence and automation with the expertise of a highly trained and passionate global network of remote CX experts known as "Mods." Their goal is to empower clients to achieve exceptional customer support, content moderation, trust & safety, community management, and social media engagement, while simultaneously reducing costs, regaining control, and delivering exceptional results.

ModSquad promotes a fun, collaborative, and flexible culture that embraces remote work and celebrates the diversity of its global workforce. The company fosters a strong sense of community among its employees, known as "Mods," encouraging them to be passionate about their work, engage with the brands they represent, and contribute to the company's charitable initiatives. With a focus on innovation and a commitment to providing exceptional customer experiences, ModSquad cultivates an environment where individuality is valued and where employees feel empowered to make a real difference.

ModSquad is a company that prioritizes diversity, equity, and inclusion by fostering a global workforce of remote experts, ensuring that its team reflects the diverse world it serves. ModSquad empowers its team members to choose their projects based on their individual passions and knowledge, creating a sense of belonging and ownership in the work they do. This approach helps to ensure that ModSquad's customer experience services are delivered with a high level of empathy and understanding.