The Work Index by Flexa

Milkbasket

Milkbasket is India's first and largest daily micro-delivery service for milk, fresh produce, and groceries, delivering to over a million families across 20+ cities.

https://milkbasket.com/
4.6

/10

Transparency ranking

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Description

Milkbasket is an Indian e-commerce platform that provides a daily micro-delivery service for groceries and other household essentials. Founded in early 2015 and operated by Reliance Retail Limited, Milkbasket has grown to serve over a million families across 20+ cities in India. The company is known for its convenient and hassle-free delivery system, with a focus on delivering fresh milk and groceries to customers' doorsteps by 7 am every morning.

Milkbasket's unique selling points include its flexible ordering system and contactless delivery, both of which were innovations in the e-commerce industry at the time of their introduction. Customer testimonials highlight the company's prompt and efficient delivery, wide selection of products, and excellent customer service. These factors, combined with the convenience of daily deliveries and a user-friendly mobile app, have made Milkbasket a popular choice for Indian consumers looking for a reliable and efficient grocery shopping experience.

Flexibility

Milkbasket offers a variety of flexible work arrangements, including remote work and flexible scheduling. The company understands the importance of work-life balance and strives to create a supportive environment for its employees.

Mission

Milkbasket is India's first and largest daily micro-delivery service, providing a convenient and hassle-free way to get fresh milk, groceries, and other daily essentials delivered to your doorstep before 7 am. They aim to fulfill the entire grocery needs of a household, leveraging the traditional Indian habit of receiving daily milk deliveries and incorporating innovative flexi ordering and contactless delivery options.

Disruptor
Improving quality of life/health

Culture

Milkbasket promotes a customer-centric culture focused on providing convenience and comfort. Their commitment to delivering fresh groceries before 7 am every day reflects a dedication to simplifying daily routines. Testimonials highlight the company's friendly and responsive customer service, emphasizing their accessibility and responsiveness to customer needs. The emphasis on flexible ordering and contactless delivery further underscores a focus on innovation and customer-driven solutions.

Supportive

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