Merkle
Merkle is a global customer experience management company that helps brands create personalized and engaging experiences for their customers.
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Description
Merkle is a global customer experience (CX) management company with over 35 years of experience. The company focuses on data-driven solutions to deliver personalized and transformative experiences for clients across various industries. Merkle prides itself on its deep expertise in data, technology, and analytics, offering services that encompass strategic consulting, data & analytics, technology, digital media, experience activation, analytical services, and promotion & loyalty solutions.
As part of the dentsu network, Merkle collaborates with other agencies to provide clients with the best solutions from all disciplines. The company is a leading partner with various technology innovators, including Adobe, Salesforce, Google, AWS, Sitecore, and Snowflake, enabling them to deliver powerful integrated solutions. Merkle has been recognized as a global leader by industry analyst firms in various categories, including digital transformation, commerce, experience design, and data science.
Flexibility
Merkle provides employees with flexible work arrangements, including the opportunity to work from home, and to search for open positions in different locations. The company's website mentions the existence of offices in multiple countries and continents, as well as the opportunity to work remotely.
Benefits
Merkle provides a range of employee benefits, including opportunities for learning and development through programs like their Howard University and Genesys Works partnerships. They also invest in unique programs to elevate diverse voices and ensure all employees have the support to reach their full potential.
Mission
Merkle is a global customer experience management company that helps businesses create personalized and transformative customer experiences by leveraging data, technology, and a deep understanding of customer behavior. They are committed to delivering exceptional results and providing clients with world-class solutions for maximizing the value of their customer portfolios. Their mission is to power the experience economy by driving growth and business agility, utilizing future-ready technology, creating customer-first experiences, and fostering brand loyalty and engagement.
Culture
Merkle promotes a vibrant and creative culture focused on delivering transformative customer experiences. They value diversity, inclusivity, and a welcoming atmosphere where everyone's voice is heard and respected. Their commitment to continuous learning and growth encourages employees to be their authentic selves and contribute their unique skills and perspectives, fostering a collaborative environment driven by innovation and a passion for excellence.
DE&I
Merkle champions diversity, equity, and inclusion by fostering a welcoming and respectful workplace where everyone's voice is heard and valued. They believe that diversity is crucial for creating a thriving work environment, improving company performance, and delivering value to both employees and clients. To achieve this, Merkle welcomes individuals from various backgrounds and actively promotes inclusivity and fairness in their policies, practices, and daily operations. They are committed to building a more diverse, inclusive, and accessible workforce, creating a more equal workplace for all.