Medallia

Medallia is a global leader in experience management, offering a comprehensive platform that helps businesses understand and improve the experiences of their customers, employees, and other stakeholders. The company's platform captures a vast array of data, including surveys, social media, digital interactions, and operational data, using AI-powered analytics to uncover insights and predict behavior. Medallia empowers organizations to take action based on this data, closing the loop on feedback and driving improvements that lead to increased customer loyalty, employee engagement, and business outcomes.

Medallia's solutions cater to various industries, including automotive, financial services, healthcare, insurance, retail, and technology. The company prides itself on its commitment to innovation, continuous improvement, and its deep understanding of the evolving landscape of customer and employee expectations. With a focus on creating a culture of customer-centricity, Medallia partners with businesses worldwide to help them deliver exceptional experiences and achieve sustainable growth.

Medallia offers a flexible work environment with a remote-first work culture. This provides employees with the opportunity to work from anywhere, including their homes or co-working spaces. While the company has offices in various locations, it prioritizes flexibility and allows for a decentralized workforce. This approach promotes a healthy work-life balance and provides employees with the autonomy to manage their schedules and work environments effectively.

Medallia is a leading global provider of experience management software. The company's mission is to help organizations improve the experiences they deliver to customers, employees, patients, and citizens. Medallia's platform captures billions of experience signals across all interactions, including voice, video, digital, IoT, social media, and corporate messaging tools. This data is then analyzed using Medallia's proprietary AI and machine learning technology to reveal insights that drive actionable business outcomes. Medallia's customers report a wide range of benefits, including reduced churn, increased revenue, and improved employee engagement.

Medallia promotes a culture of innovation, inclusivity, and customer-centricity, emphasizing continuous improvement and empowering employees to make a positive impact on both internal and external experiences. They foster a growth mindset, encourage creativity, and value diversity and inclusion in their workplace.

Medallia is committed to fostering a diverse, equitable and inclusive workplace. Their ESG program actively works to promote ethics and integrity, diversity and inclusion, environmental responsibility, and social impact. They track progress annually in their global impact report and are committed to minimizing their environmental impact, driving social impact for employees and communities, and holding themselves accountable for ESG commitments through leadership oversight and employee training.