Loop

Loop is a returns management platform that helps ecommerce brands optimize their operations across returns, post-purchase, and reverse logistics. They offer a suite of features designed to reduce costs, retain revenue, increase customer loyalty, and improve sustainability. These features include automated return authorizations, instant exchanges, shop now/shop later options, and workflow customization to create personalized return experiences.

Loop's mission is to make returns work for both brands and customers. They believe in a world where returns are a positive part of the shopping experience, leading to increased customer satisfaction and brand loyalty. Loop is committed to providing a secure and compliant platform, with enterprise-grade security measures and a dedicated team of security experts. The company also prioritizes sustainability by offering features that reduce waste and environmental impact.

Loop offers a Blended Working Environment, giving employees the flexibility to work from their choice of location. This includes the option of joining the company's HQ office in Columbus, Ohio, working from a Hub location with at least four other team members, or working remotely from anywhere. The company's team members are spread across the United States, select provinces in Canada, and the United Kingdom, enabling employees to choose the work environment that best suits their preferences and lifestyle.

Loop offers a comprehensive benefits package that prioritizes employee well-being. Benefits include medical, dental, and vision insurance, flexible paid time off, company holidays, sick and safe leave, parental leave, a 401k program, a monthly wellness benefit, and a home workstation benefit, including phone and internet. These benefits aim to support employees in their physical, emotional, and financial well-being, creating a workplace that prioritizes their overall health and happiness.

Loop Returns is a company dedicated to making returns a positive experience for both customers and businesses. They believe that returns should be a second chance for shoppers to find products they love and for brands to retain revenue and increase customer loyalty. They offer a platform that optimizes returns operations across post-purchase, returns, and reverse logistics, empowering brands to create custom returns experiences that delight customers.

Loop promotes a culture that prioritizes its employees' well-being and encourages them to be their best selves. The company values transparency, honesty, and collaboration, fostering a supportive and results-oriented environment. They are committed to their employees' success and offer flexible work arrangements to accommodate individual preferences and lifestyles, creating a work environment that prioritizes personal growth and a healthy work-life balance.

Loop's approach to diversity, equity, and inclusion is rooted in a commitment to human-centricity and a belief that diverse perspectives are vital for success. Their core values emphasize treating everyone as a human first, fostering a culture of transparency and honesty, and creating a work environment where everyone can thrive. This translates into a remote-first work model, diverse hiring practices, and a focus on employee well-being through benefits that support physical, emotional, and financial health.