Level AI

Level AI is a leading provider of AI-powered solutions for contact centers. Their platform leverages advanced technologies, including generative AI and semantic intelligence, to automate and enhance various aspects of customer service operations, including quality assurance, agent assistance, and customer insights. Level AI aims to help businesses deliver exceptional customer experiences, improve agent performance, and drive growth through data-driven decision-making.

Level AI is known for its comprehensive approach to contact center automation, offering a suite of products that cover all aspects of customer service. Their solutions include 100% Auto-QA with QA-GPT, which automates quality assurance scoring with near-human accuracy, Agent Assist, which provides real-time guidance to agents, and Voice of the Customer Insights, which extracts actionable insights from customer interactions. Level AI is committed to innovation, constantly developing new AI capabilities to stay at the forefront of the industry.

Level AI offers a remote work opportunity for their Director of Enterprise Sales role, allowing for flexibility in location and work schedule. The job posting specifically states that this position is "Remote, US," indicating that the individual can work from anywhere within the United States.

Level AI offers a competitive benefits package that includes medical, vision, and dental insurance, as well as a 401(k) plan. They also provide paid maternity and paternity leave.

Level AI's mission is to revolutionize customer engagement by transforming contact centers into strategic assets. They utilize cutting-edge AI technology, including Large Language Models, to extract deep insights from customer interactions and empower organizations to enhance customer experience, drive growth, and transform their contact centers into hubs of competitive advantage.

Level AI fosters a collaborative, growth-oriented culture that prioritizes ownership and accountability. The company values both competence and connection, encouraging teamwork and the formation of lasting friendships. They embrace a bold, innovative spirit, encouraging their team to think big and push boundaries to solve customer pain points through cutting-edge AI solutions.

Level AI's approach to diversity, equity, and inclusion is reflected in their commitment to building a diverse team and fostering a culture of inclusivity. They actively seek out and hire talent from diverse backgrounds, ensuring representation at all levels. They prioritize creating a welcoming environment where everyone feels valued and respected, regardless of their background, enabling them to contribute their unique perspectives and talents.