
Lang.ai
Lang.ai is an AI-powered customer experience platform that helps businesses unlock data from customer interactions and automate support processes.
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Tell us what it's like to work at Lang.ai!Description
Lang.ai is a company specializing in AI-driven customer experience (CX) solutions. Their technology empowers businesses to analyze unstructured customer data, such as support tickets and emails, in real-time, identifying patterns and trends that inform decision-making. Lang.ai goes beyond traditional chatbots by offering intelligent request triage, email automation, and continuous chatbot improvement. By automating routine tasks, their platform aims to free up customer support teams to focus on complex issues and build stronger customer relationships.
Lang.ai emphasizes a strong company culture built on curiosity, empathy, pragmatism, and ownership. They are a remote-first company with offices in Madrid and San Francisco, committed to fostering diversity and work-life balance. Lang.ai's vision is to make AI accessible to everyone, empowering individuals and businesses to unlock the full potential of their customer data.
Flexibility
Lang.ai is a remote-first company, meaning they don't require employees to work from a specific office location. They also prioritize work-life balance, encouraging employees to organize their schedules to accommodate personal needs like picking up children or traveling to see family. While Lang.ai is a startup and employees are expected to work hard, the company focuses on creating scalable processes rather than requiring excessive work hours to achieve success.
Benefits
Lang.ai offers a remote-first work environment with flexible scheduling, encouraging employees to prioritize work-life balance. They provide offices in Madrid and San Francisco, with the option for employees to work from anywhere. The company also emphasizes a strong culture of empathy and collaboration, where individuals are encouraged to take ownership and grow within their roles. Lang.ai prioritizes diversity and inclusion, fostering a welcoming and supportive environment for all team members.
Mission
Lang.ai's mission is to empower everyone, even non-engineers, to benefit from the power of AI. They believe that unstructured qualitative data is a valuable asset for businesses and that AI can unlock new workflows and data-driven decisions. They focus specifically on Customer Experience organizations, helping them scale efficiently, transform CX from a cost center to a revenue driver, and improve customer retention.
Culture
Lang.ai promotes a culture that values curiosity, empathy, pragmatism, and ownership. They encourage employees to be their full selves at work, prioritizing a diverse and inclusive environment with a remote-first approach. They emphasize open communication and collaboration, embracing trial and error, and promoting a work-life balance that allows employees to organize their schedules around their personal lives.
DE&I
Lang.ai values diversity as a strength and emphasizes the importance of a team with diverse backgrounds and experiences. The company sees immigrants as the backbone of their team, celebrating the unique perspectives and skills they bring from various cultures. Lang.ai actively works to build a product for everyone and fosters a work environment where individuals can be their full selves, regardless of their background. They prioritize flexibility, work-life balance, and remote-first practices to create an inclusive and welcoming space for all.
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