The Work Index by Flexa

JetBlue

JetBlue is an award-winning airline known for its low fares and focus on customer service.

7.2

/10

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Description

JetBlue is an award-winning airline known for its low fares and high-quality customer service. Founded in 2000 and based in New York, JetBlue has expanded its reach to over 100 destinations across the United States, Latin America, the Caribbean, Canada, and Europe. The airline offers a range of fare options, including Blue Basic, Blue, Blue Plus, Blue Extra, and Mint, which provides a premium travel experience with lie-flat seats and curated dining. JetBlue is also committed to sustainability and has set a goal of achieving net zero carbon emissions by 2040.

Beyond air travel, JetBlue operates several travel brands, including JetBlue Vacations, Paisly, and Troupe, which offer package deals, trip protection, and group trip planning tools. JetBlue is dedicated to fostering a diverse and inclusive workplace, reflected in its various employee resource groups and commitment to partnering with diverse businesses. The company also prioritizes community engagement through its JetBlue for Good program, which supports various initiatives in areas such as education, the environment, and social justice.

Flexibility

JetBlue offers flexible work arrangements for some roles, allowing crewmembers to work from home or remotely. This flexibility is not explicitly stated for all roles but is a benefit available for some positions. The company also encourages and expects crewmembers to be available to work flexible hours and respond on short notice, which suggests some degree of adaptability and on-call requirements may be necessary.

Hybrid

Benefits

JetBlue offers a comprehensive benefits package that includes competitive base pay, performance bonuses, restricted stock units, healthcare benefits, a 401(k) plan with a company match, a crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, and free space available travel on JetBlue flights.

Mission

JetBlue's mission is to inspire humanity by providing a safe, caring, and fun travel experience for all customers. They strive to achieve this by offering low fares, generous legroom, free high-speed Wi-Fi, live TV and movies at every seat, free snacks and drinks, and award-winning customer service. JetBlue also prioritizes sustainability, diversity and inclusion, and community engagement.

Automation
Data-driven
Disruptor
Environmental impact driven
Sustainability

Culture

JetBlue promotes a culture that emphasizes safety, caring, integrity, passion, and fun. They strive to create an inclusive environment where all crewmembers feel valued and can thrive. They are committed to fostering a culture that reflects the diversity of their customers and communities, with a focus on inspiring humanity and making travel a positive experience.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive

DE&I

JetBlue takes pride in its commitment to diversity, equity, and inclusion (DEI), reflecting the multicultural communities it serves. The airline actively works to create an inclusive environment where all crewmembers feel welcome and can thrive, evidenced by its recognition as one of America's Best Employers for Diversity. JetBlue fosters DEI through initiatives such as employee resource groups, targeted development programs, and a commitment to sourcing from diverse business partners. The airline further promotes DEI through its sponsorship of LGBTQ+ events and organizations, supporting STEM and aviation education for underrepresented communities, and inspiring heritage tourism through curated content.

Ethnically diverse
Gender diverse
LGBTQ+ representatiion

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