Intradiem

Intradiem is a leading provider of intelligent automation solutions for contact centers and back offices. Their platform leverages real-time data and analytics to optimize workforce management, improve agent engagement, and enhance customer experiences. Intradiem's automation technology helps businesses automate various tasks, such as training delivery, break scheduling, and adherence management, freeing up agents and supervisors to focus on high-value activities.

Intradiem's commitment to a people-first culture is evident in their solutions and approach. Their platform promotes agent well-being by integrating wellness breaks into workflows, reducing stress and burnout. The company also prioritizes continuous learning and development by providing agents with personalized training and coaching opportunities. Their commitment to innovation and customer success has earned them recognition as a top workplace in Atlanta, and they consistently deliver measurable results for their clients.

Intradiem is a fully remote company, offering employees the flexibility to work from anywhere with access to the internet. This enables individuals to live and work in a location of their choosing, fostering a work-life balance and prioritizing individual autonomy. The company's remote work model allows employees to create a work environment that best suits their needs and preferences, promoting a positive and fulfilling work experience.

Intradiem offers a comprehensive benefits package designed to support employees in both their professional and personal lives. This includes flexible PTO, 9 paid holidays, 5 days of volunteer time off, a 401k with match, education & career development opportunities, life and disability insurance, fully remote work options, medical, dental & vision insurance, student loan benefits, and an EAP with mental health, legal, and financial resources.

Intradiem's mission is to revolutionize customer service delivery by providing real-time contact center automation solutions that improve operational efficiency, agent engagement, and ultimately, customer experience. Their technology integrates seamlessly with existing contact center systems, allowing for data-driven actions that enhance productivity, reduce costs, and improve agent well-being. Intradiem believes that by automating routine tasks and freeing up agents to focus on higher-value interactions, they can create a more positive and fulfilling work environment for contact center professionals while delivering exceptional customer service.

Intradiem promotes a people-first culture focused on fostering employee engagement and growth. They believe in creating an environment where employees feel valued, supported, and empowered to make a difference. The company values collaboration, creativity, and service to both customers and the community. They offer a flexible work environment and numerous benefits to support employee well-being. Intradiem aims to create a workplace where employees feel like they are part of a family, encouraging open communication and a sense of belonging.

Intradiem is a fully remote company with employees across the US, Canada, and the UK. They prioritize a strong service culture that attracts servant-hearted people who take great care of their customers. This is emphasized in the hiring and onboarding processes. Intradiem employees volunteer to lead teams composed of randomly assigned groups of their colleagues from across the company. The company provides each team with a sum of money to spend on charities of their choice.