Intercom

Intercom is a company that provides an AI-first customer service platform designed to revolutionize how businesses interact with their customers. They aim to provide a more personalized and efficient customer service experience, replacing slow and impersonal interactions with instant and exceptional support. The company boasts a diverse global team dedicated to building innovative solutions for over 25,000 businesses, sending millions of messages to millions of customers each month.

Intercom prides itself on a culture of innovation, speed, and customer focus. They encourage experimentation, collaboration, and continuous learning within their team. Their commitment to diversity and inclusion is reflected in their equal employment opportunity policy, which ensures a welcoming and inclusive environment for all employees. With a hybrid working policy, employees enjoy the benefits of in-person collaboration while still having the flexibility to work from home.

Intercom operates under a hybrid work policy, prioritizing in-person collaboration for connection and culture but offering flexibility to work from home. Employees are expected to be in the office at least two days per week, but can choose to work from home full-time if they prefer.

Intercom offers competitive salaries and equity, as well as a range of benefits that promote employee well-being and work-life balance. They provide catered lunches and a stocked kitchen, regular compensation reviews, a pension scheme with matching contributions, comprehensive health and dental insurance for employees and their dependents, flexible paid time off policies, generous parental leave, and a cycle-to-work scheme with secure bike storage. MacBooks are standard issue, but employees can request whatever equipment they need to do their job effectively.

Intercom is on a mission to redefine customer service and make internet business personal. Their AI-first customer service platform aims to transform the way businesses interact with their customers by providing instant and exceptional support through automation and a single AI system. This approach aims to improve customer experiences, maximize support agent productivity, and ultimately drive growth for businesses.

Intercom promotes a radically open and accepting culture where kindness, optimism, and positivity are highly valued. They prioritize a safe and cohesive work environment, focusing on achieving goals and uniting the company through their core values, while respecting individual opinions and expression on social or political topics. They encourage experimentation and pragmatism, starting small and simple, and invest in employee growth and career development.

Intercom promotes a radically open and accepting culture, prioritizing a safe and cohesive work environment for all. They avoid discussing divisive topics in company communication and respect individual expression on social and political issues outside of work. Their Equal Employment Opportunity policy explicitly forbids discrimination based on protected characteristics like race, gender, age, or disability, demonstrating their commitment to building a diverse and inclusive workforce.