The Work Index by Flexa

Insider.

Insider is a leading AI-native platform that provides individualized, cross-channel customer experiences.

6.5

/10

Transparency ranking

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Description

Insider is a leading AI-native platform that helps marketers personalize and optimize customer experiences across multiple channels. Their platform provides a unified solution for managing customer data, building personalized journeys, and driving engagement and revenue across web, app, email, SMS, WhatsApp, and other digital channels. The company boasts an impressive suite of features, including a customer data platform (CDP), journey orchestration, personalization, predictive marketing engine, omnichannel marketing, cross-channel messaging, segmentation, A/B testing, and WhatsApp conversational commerce.

Insider is a well-regarded and trusted provider in the marketing technology space. They have consistently been recognized for their innovation and leadership by industry analysts and independent review platforms like G2 and Gartner. Insider's platform is used by over 1,200 brands, including one-third of the Fortune 500, and they have a strong track record of delivering significant ROI for their clients. The company is committed to providing exceptional customer support and has a global team of experts dedicated to helping brands achieve their marketing goals.

Flexibility

Insider offers a flexible work environment. The company website boasts of offices across 6 continents, indicating a potential for global mobility. The website also mentions a “culture” that encourages employees to “step out of their comfort zone,” which could imply opportunities for remote work, flexible schedules, or other flexible work arrangements.

Mission

Insider's mission is to empower marketers to drive growth and revenue by delivering seamless, individualized customer experiences across multiple channels. They aim to simplify marketers' lives by providing a platform that connects data, understands user behavior, and predicts future actions with the help of AI. This frees marketers from IT constraints, allowing them to create captivating experiences that build brand love and drive conversions at scale.

Automation
Data-driven
Disruptor
Social impact led
Tech for good

Culture

Insider fosters a culture that encourages employees to step out of their comfort zones and dream bigger, promoting fearless thinking and doing. The company believes in creating a positive impact on everything they touch, and they encourage collaboration and innovation.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
People-first
Progressive
Supportive

DE&I

Insider is committed to fostering a diverse, equitable, and inclusive workplace. This commitment is evident in their initiatives like the Young Engineers program, which teaches coding to high school students, and SheLeads, which mentors university students and empowers women. They also celebrate their diverse workforce of over 1000 team members across 51 nationalities, recognizing the value of different perspectives and experiences. Insider believes that a diverse and inclusive culture fuels innovation and drives positive impact on everything they do.

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