The Work Index by Flexa

Hyperoptic

Hyperoptic is a UK-based full fibre broadband provider known for its hyperfast speeds, reliable connection and award-winning customer service.

https://www.hyperoptic.com/
5.6

/10

Transparency ranking

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Description

Hyperoptic is a UK-based full fiber broadband provider that offers hyperfast internet speeds and a reliable connection to both residential and business customers. They are known for their commitment to customer satisfaction, evident in their award-winning customer service and high Trustpilot ratings. Hyperoptic is actively expanding its network, covering 64 towns and cities, and is dedicated to providing a superior alternative to traditional broadband providers.

In addition to their focus on speed and reliability, Hyperoptic prioritizes fair pricing with no mid-contract price hikes and a price match guarantee. They also offer flexible contract options, including monthly rolling plans, allowing customers to choose a plan that suits their needs and budget. Hyperoptic is a leader in the full-fiber broadband market, committed to providing a better broadband experience for everyone.

Flexibility

Hyperoptic offers flexible working options across their UK and Serbian teams. This includes competitive salaries with bonuses, 25 days of paid holiday that increases annually, extra days off for birthdays, moving home or weddings, private medical insurance, and enhanced pay for new parents. In addition, employees receive free Hyperoptic broadband if they live in a Hyperoptic area, retail offers with discounts from various brands, and access to their HyperLearn eLearning platform with bespoke courses and LinkedIn Learning content.

Hybrid

Benefits

Hyperoptic offers competitive salaries and bonuses, 25 days of paid holiday that increases each year, extra days off for birthdays, moving home, or weddings/civil partnerships, private medical insurance, life assurance, retail offers with discounts from hundreds of brands, a cycle-to-work scheme, and free Hyperoptic broadband for employees living in Hyperoptic areas. They also offer enhanced pay for new parents. Benefits for employees in Serbia include team sports activities, the ability to bring your dog to work, and enhanced pay for new parents.

Enhanced parental leave

Mission

Hyperoptic is a UK-based full fiber broadband provider on a mission to deliver hyperfast, reliable, and affordable internet service to homes and businesses nationwide. They aim to transform the UK's broadband infrastructure by providing a superior alternative to traditional copper-based networks, offering symmetrical speeds, unlimited data, and a commitment to customer satisfaction.

Data-driven
Disruptor

Culture

Hyperoptic promotes a culture of ambition, tenacity, and talent, encouraging its employees to "go beyond the expected." The company emphasizes collaboration, agility, and a focus on achieving goals together. Hyperoptic also values excellence and continuous improvement, encouraging its employees to seek out better ways of doing things.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive

DE&I

Hyperoptic is committed to creating a diverse, equitable, and inclusive workplace. They are actively working to build a team that reflects the diversity of their customers and the communities they serve. This includes building clear career pathways, offering comprehensive training, and providing a variety of benefits for their employees across the UK and Serbia. Hyperoptic is also committed to giving back to the community, supporting The Prince’s Trust in the UK and SOS Children’s Villages in Serbia.

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