Hook

Hook is a SaaS company that uses AI to predict customer behavior and drive revenue growth for other SaaS companies. Their platform analyzes customer data, including product usage, engagement, and financial information, to identify high-value customers, predict churn risk, and suggest actions to improve customer retention and increase expansion revenue. They offer comprehensive reporting and automation features to help customer success teams prioritize their efforts and maximize revenue.

Hook is based in London and is backed by top early-stage investors in Europe. They are committed to building a diverse and inclusive workplace and offer competitive benefits to their employees, including equity, flexible working arrangements, and a focus on employee wellness. Hook is SOC 2 certified and GDPR compliant, ensuring the security and privacy of their customers' data.

Hook offers a flexible work environment, with their office located in London, allowing employees to work from the office or remotely. The company also provides a flexible wellness budget and an annual learning and development allowance for all employees, promoting a work-life balance and encouraging personal growth.

Hook offers a competitive benefits package designed to support employees' well-being and professional growth. Employees receive equity in the company, access to a flexible wellness budget, private medical insurance, and an annual learning and development allowance. The company also provides a modern office space with flexible working arrangements, regular team lunches, and opportunities for social events in and outside of London.

Hook's mission is to help SaaS businesses grow faster by using AI to predict customer behavior and automate engagement strategies. They focus on maximizing revenue retention by minimizing churn, boosting expansion revenue, and increasing actively managed accounts. Their platform provides insights into customer engagement levels, prioritizes customers based on revenue potential, and suggests tailored actions to increase engagement and revenue.

Hook promotes a culture that prioritizes customer success, emphasizes team collaboration, and encourages leadership at all levels. They value ambitious individuals with a passion for problem-solving and strive to create a diverse and inclusive workplace where everyone feels supported and respected. They offer competitive benefits, including equity for all employees, flexible working spaces, team lunches, and regular social events.

Hook emphasizes the importance of building a diverse and inclusive workplace that values different backgrounds and experiences. They believe in going beyond just ticking boxes for diversity and creating a safe space for employees to express themselves and contribute. This commitment is evident in their team composition, where employees come from six different countries, with their first software engineer being female. Hook also prioritizes fostering a supportive environment where everyone feels valued and respected.