Hiver

Hiver is a customer service software company that specializes in streamlining email management and multi-channel support for teams. Their product integrates seamlessly with Google Workspace, transforming Gmail into a powerful helpdesk without requiring any external software or training. Hiver's features include shared inboxes, automated workflows, collaboration tools, and comprehensive analytics, designed to improve team efficiency and customer satisfaction.

Hiver is committed to data security and privacy, adhering to industry best practices and certifications like ISO 27001 and SOC 2 Type II. They also have a robust vulnerability disclosure program, emphasizing transparency and customer trust. They offer a 7-day free trial with no credit card required, allowing users to experience the benefits of their software firsthand.

Hiver's mission is to simplify and streamline customer service and team communication by providing an intuitive, email-based help desk solution that integrates seamlessly with Google Workspace. Their software empowers teams to manage support channels, collaborate efficiently, automate tasks, and gain valuable insights, all from within the familiar environment of Gmail.

Hiver promotes a collaborative and customer-centric culture, emphasizing ease of use and intuitive design. The company values transparency and open communication, reflected in their readily available security policies and detailed product roadmaps. They prioritize employee satisfaction and team cohesion, showcasing their founders and leadership team, and encouraging community involvement. This focus on a collaborative environment and clear communication fosters an engaging and supportive work experience.